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Internet Frequently Asked Questions

Student Technology Help Desk

Frequently Asked Questions

Internet

How do I get Free Internet at home?

Grand Rapids Community College offers Free Internet Dial-Up to current students. Choose your operating system below, and follow the instructions to set up your home computer.

Note: Please be aware that you will incur long distance phone charges on your phone bill (not from the college) if it is a long distance call from your computer to GRCC. If this is the case, you will want to seek out other Internet options.

Dial Up Instructions
FTP

There are several programs available to FTP to the college raider system. Here are some instructions for various applications

This error indicates that the student is NOT authenticating against the radius server.
Reasons for this:
  • Student is using the wrong userid
  • Student is using the wrong password.
  • Student is logged into the internet already on a different computer.
  • Student is hung up on the Terminal Server. - This will require a phone call to the Student Technology Help desk
Symptoms
When you attempt to connect to your Internet service provider (ISP) to check for new e-mail and you receive a busy signal, Dial-Up Networking may not attempt to redial even though it is configured to do so, and you may receive the following error message:

Cause

This problem can occur if you attempt to connect to your ISP using Microsoft Outlook Express, or by double-clicking the Dial-Up Networking connection to your ISP.

Resolution

To work around this problem, use either of the following methods:

Method 1

Connect to your ISP using Microsoft Internet Explorer, and then check for new mail using Outlook Express.

Method 2

Click OK when you receive the error message, and then click Connect to attempt to connect again.

Status

Microsoft has confirmed this to be a problem in Microsoft Windows 98.
To disable the Negotiate multi-link for single link connection, use the following method:
  • Click Start , point to Settings , and then click Network and Dial-Up Networking
  • Right-click the connection, and then click Properties.
  • Click the Networking tab.
  • In the Type of dial-up server I am calling box, click PPP: Windows 95/98/NT/2000, Internet
  • Click Settings.
  • Click to clear the Negotiate multi-link for single link connections check box.
  • Click OK and then click OK.

Using Windows Explorer as your FTP program

  1. Open Up My Computer
  2. In the address bar, type
  1. The following window will appear:
  • Type in your College Network ID and Password
  • Click Log On
    GRCC Image
  1. After you log on, you will see a normal windows explorer screen
    GRCC Image
  1. Copy files in and out as you normally would in windows. For items to appear on your web-site, you need to make sure they are located in your web-docs folder.

Notes: Your college Web-Site is http://raider.grcc.edu/~yourCollegeNetworkID/

How to FTP using WS_FTP LE

  1. Run WS_FTP
  2. Use the following image to set-up for FTPing to Raider

GRCC Image

  1. Click OK, and it will then ask for your password.
  2. The pane on the left is your local computer system; the pane on the right is the remote computer you are uploading your files to.

    GRCC Image

  3. Select the file you wish to upload, then click the appropriate arrow depending on wether you wish to upload to the Remote Computer, or Download to your local computer

Note: any files you want to be viewable on the web-site, must be placed in the web-docs folder
Caution: Be cautious when you upload or download files. If you make a mistake, you might over-write the wrong file.


Updated on 13-AUG-07
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