Crisis Communication and Response Methods

 

Emergency Phone Alert System (EPAS)

• Allows us to use the GRCC campus phone system as a public address system
• All classroom phones are equipped with this functionality
• Most office areas are equipped; an equipped phone is in the proximity of all locations.
• The message is heard over the speaker and is one-way communication
• In the event the phones are in-operable, information will be distributed via a "fan out" process where messages are manually delivered by the CRT

"Code 2" Emergency Phone Features

• Caller initiated - One-touch dial feature on GRCC phones to automatically connect caller with Campus Police Dispatch, who can immediately determine location of call.
• Automated emergency notification feature - All phones are monitored for "active" status. 
• A  phone off the hook will trigger a Code 2 call directly to Campus Police for investigation.

Emergency Call Boxes

• The emergency call boxes and pedestals connect directly to Campus Police (GRPD after hours)

Text Messaging, E-Mail & Web

• Staff and students can sign up to receive text messages regarding crisis situations via Blackboard
• Messages will be the same as sent out over the EPAS
• Sign up at www.grcc.edu/blackboard Click on the "EMS/E-Mail Alert Sign Up" link in the tools panel
• Participation is voluntary and participants are responsible for updating information (e.g. new phone number, etc.)
• Emergency message information will be posted on the GRCC web page as appropriate

Auto-alert Messaging

• Alerts Campus Police and CMT members of power outages via text messages sent to their cell phones

Outdoor Public Address System

• Emergency pedestals function as outdoor PA system

Video Surveillance Cameras

• Installed in Cashier’s office and Cafeteria
• New vendor selected for additional pilot areas
• Campus Police is assessing the entire campus to determine appropriate locations for additional cameras (such as Emergency Call Box locations, cash exchange areas, etc.)

Manual "Sneaker-net" Distribution System

• In the event that our technology dependent systems are inoperable, messages will be hand-distributed by Administrative Building Managers and Crisis Response Team personnel

Updated on 27-OCT-09
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