Target

1st Qtr

2nd Qtr

3rd Qtr

4th Qtr

Learning Centered Focus Areas

Key Indicators

Learners

Academic Standing - % of credit students who are in good academic standing according to Policy 8.17

88%

NA

88.0%

87%

No new data

Job Training Completion – Number of Job Training program students who have successfully completed training

289 Enrolled

44

(Completed)

96 (Completed)

159

Completed

197

Enrolled

225 Completed

275 Enrolled

Number of Graduates – Number of credit students earning a degree or certificate

1603

1524

Transfer Rate - Percent of documented transfers from GRCC to another college/university

31.0%

26.8%*

No new data

AFP Course Success - % of students earning A, B, or C in Academic Foundations courses

54.0%

NA

53.3%

47.3%

Programs and

Student Satisfaction – Mean score from CCSSE survey

“How would you evaluate your entire experience at this college?” (1 Poor, 2 Fair, 3 Good, 4 Excellent)

3.14

3.09

Services

Internal Customer Satisfaction – Average score for GRCC departments as rated by GRCC employees (Scale 5 – high, 1 –low)

4.00

3.96

3.94

4.03

3.90

Quality Index – Process-based indicator data taken from department dashboards. The index is calculated by dividing the actual performance by the target performance. 1- On target, <1-Below target, >1-Above target

1

NA

NA

NA

NA

Diversity Index- Index is a combination of # of staff participating in diversity training, maj/min separations, staff response to diversity question on staff opinion survey, ratio of minority staff to Kent county numbers. 1- On target, >1-Below target, <1-Above target

1

NA

1

1.09

1.48

People

Workforce Retention- % of workforce who are retained.

97%

97.1%

97.7%

96.7%

94.4%

Workforce Satisfaction - % of workforce who indicate they are satisfied with their job at GRCC

87%

NA

92%

No new data

Staff Prof Development- % of Meet/Confer, CEBA, and ESP members who are on target to earn 20 hrs of professional development per year

50.0%

9.6%

24.9%

21%

31.5%

General Fund Net Assets -The amount in reserve in the general operating fund for emergency use. (Updated data in Aug 09)

10.4M

11.6M

Financial

Tuition Comparison – Comparison of GRCC tuition to GVSU. Target is to charge 30% of GVSU in district and 60% of GVSU out district tuition rates.

30/60

28/58

27/58

Billing Units - Target number of units of credit instruction per year

362.8K

NA

179.6K

375.3K

Foundation Gift and Grant $ - Target amount of revenue earned thru grant dollars and gifts to the Foundation

$5.9M

5.3M

7.6M

No new data

Training Solutions Profitability - Percent of Training Solutions unit profits over costs (Updated data in Aug 09)

3%

-5.31%

-0.72%

College Generated Revenue – Amount of general fund revenues generated per year. (Updated data in Aug 09)

29M

NA

Community Perception - Measure of community satisfaction with GRCC. Percentage of community members reporting high or very high measures of satisfaction.

80%

82%

Community

Employer Perception – Measure of employer satisfaction with GRCC-trained graduates. (Employer Phone Survey anticipated Oct 09)

TBD

NA

Diversity Learning Center - # Served – Number of clients served through the Diversity Learning Center annually

7000

840

4887

8700

9565

# Innovations Generated – Number of Innovation projects generated through the Innovation Workspace project. (Updated data in Aug 09)

5

2

3

5

Energy Consumption – Reduction of energy use campus wide over previous year's numbers.

-3%

-17.5%

-18.5%

-10.0%

-25.0%