Grand Rapids Community College

Scoring Scale (Blue-Above Target, Green-At Target, Yellow-Slightly Below Target, Red-Significantly Below Target

Target

1st Qtr

2nd Qtr

3rd Qtr

4th Qtr

Learning Centered Focus Areas

Key Indicators

Learners

Academic Standing - % of credit students who are in good academic standing according to Policy 8.17

88%

NA

88.0%

 87%

Job Training Completion – Number of Job Training program students who have successfully completed training

289

44

96

197 

Number of Graduates – Number of credit students earning a degree or certificate

1603

NA

1524 

Transfer Rate - Percent of documented transfers from GRCC to another college/university

31.0%

26.8%*

AFP Course Success - % of students earning A, B, or C in Academic Foundations courses

54.0%

NA

53.3%

 47.3%

Programs and Services

Student Satisfaction - % of students who are satisfied with GRCC as measured by student satisfaction survey (CCSSE report anticipated in July 09)

73.1%

NA

Internal Customer Satisfaction – Average score for GRCC departments as rated by GRCC employees (Scale 5 – high, 1 –low)

4.00

3.96

3.94

  4.03

Quality Index – Process-based indicator data taken from department dashboards. The index is calculated by dividing the actual performance by the target performance. 1- On target, <1-Below target, >1-Above target

1

NA

NA 

Diversity Index- Index is a combination of # of staff participating in diversity training, maj/min separations, staff response to diversity question on staff opinion survey, ratio of minority staff to Kent county numbers. 1- On target, >1-Below target, <1-Above target

1

NA

1

 1.09

People

Workforce Retention- % of workforce who are retained.

97%

97.1%

97.7%

96.7%

Workforce Satisfaction - % of workforce who indicate they are satisfied with their job at GRCC

87%

NA

92%

Staff Prof Development- % of Meet/Confer, CEBA, and ESP members who are on target to earn 20 hrs of professional development per year

50.0%

9.6%

24.9%

21%

General Fund Net Assets -The amount in reserve in the general operating fund for emergency use. (Updated data in Aug 09)

10.4M

11.6M

Financial

Tuition Comparison – Comparison of GRCC tuition to GVSU. Target is to charge 30% of GVSU in district and 60% of GVSU out district tuition rates. (Waiting for GVSU to announce Fall 09 Tuition)

30/60

28/58

Billing Units - Target number of units of credit instruction per year

362.8K

NA

179.6K

375.3K 

Foundation Gift and Grant $ - Target amount of revenue earned thru grant dollars and gifts to the Foundation

$5.9M

5.3M

7.6M

Training Solutions Profitability - Percent of Training Solutions unit profits over costs

3%

-5.31%

-0.72% 

College Generated Revenue – Amount of general fund revenues generated per year. (Updated data in Aug 09

29M

NA

Community Perception - Measure of community satisfaction with GRCC. (Community survey report anticipated July 09)

TBD

NA

Community

Employer Perception – Measure of employer satisfaction with GRCC-trained graduates. (Employer Phone Survey anticipated Oct 09)

TBD

NA

Diversity Learning Center - # Served – Number of clients served through the Diversity Learning Center annually

7000

840

4887

8700 

# Innovations Generated – Number of Innovation projects generated through the Innovation Workspace project.

5

2

3

3 

Energy Consumption – Reduction of energy use campus wide over previous year's numbers. (Awaiting data from D. Burns)

-3%

-16.2**