Title: Communication Effectiveness I & II
Communication is more than talking and listening. Genuine communication requires a deep understanding of another person’s perspective. But when you take into consideration all of our biases, behavioral idiosyncrasies, unspoken emotions, personal agendas, and unshared assumptions, this can seem almost impossible. Communication Effectiveness introduces participants to the foundations of DiSC and helps them to create a greater self-awareness and discover simple ways to communicate more effectively. The DISC Personal Profile System is personality behavioral testing profiling using a DISC Profiler 4 dimensional model of normal behavior in an assessment, inventory, survey format. Participants will be given an access code to the Inscape DiSC Profile and asked to take the online assessment prior to date of the class.
Audience: Faculty and Staff

Title: Customer Service Skills
Description: This is a series of sessions centered on several customer service topics and how they related to the GRCC Service Guidelines.
Audience: Faculty and Staff

Title: Dialogue Training
Description: Learn the skills to facilitating a conversation between two or more people in an exchange of ideas or opinions. See description for Facilitation Skills under the Teach category.
Audience: Faculty and Staff

Title: Emotional Intelligence: Enhancing Academic and Personal Success
Description: Emotional intelligence is gaining attention in higher education because it affects academic performance. This session will introduce participants to emotional intelligence and explore ways to integrate emotional intelligence assessment and training into bridge programs, first year experience classes, and general classes.
Audience: Counselors, AFP team, AFP faculty, other faculty interested in student success, first year experience team

Title: Emotional Intelligence: Identifying and Addressing Challenges of At-Risk Students
Description: Emotional intelligence is gaining attention in higher education because it affects academic performance. This session will demonstrate for participants how to use emotional intelligence to identify and help at-risk students.
Audience: Counselors, AFP team, AFP faculty, other faculty interested in student success, first year experience team

Title: Emotional Intelligence and the workplace: It's all about you!
Description: Emotional Intelligence is a way to understand yourself by understanding your emotions – "what makes you tick" is one way to phase this concept. When individuals have a deeper understanding of their emotional constructs, it will be far easier to work out resolutions here at GRCC.
Audience: Faculty and Staff

Title: Personal Listening Profile
Description: Listening is more than hearing. Listening is the ability to receive, attend to, interpret, and respond to verbal messages and other cues, like body language, in ways that are appropriate to the purpose. If the message is entertaining, our purpose is to enjoy, so we listen and respond in a relaxed manner. If the message is intended to persuade us, our purpose is judgment, so we listen and respond critically. It is estimated that people screen our or misunderstand the intended meaning or purpose of a message in over 70 percent of communications, making listening the biggest contributing factor to miscommunication. The Personal Listening Profile helps individuals identify which of the five listening approaches they use to process, organize, store, and retrieve information. Participants will be given an access code to the Inscape Personal Listening Profile and asked to take the online assessment prior to date of the class
Audience: Faculty and Staff

CATEGORY: CRITICAL THINKING

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Title: Book Studies
Description: One Book One College is held during the winter semester. All GRCC employees are invited to participate in the reading and discussion of a selected book.
Audience: Faculty and Staff

Title: Effective Decision Making
Description: Organizational resources are tighter than ever, and staff and management busier than ever, so frivolous meetings are simply not an option. Yet they continue to occur more often than ever. And too many unproductive, wasteful meetings create a major drag on staff morale and motivation, thus affecting productivity, turnover, and the "bottom line". And, if you are the organizer or leader of unproductive meetings, it certainly doesn't speak well for your personal management style, effectiveness, and/or competency – you simply cannot afford to look bad when you are "on stage" in a competitive or political environment.
Audience: This program will be best received by managers and professionals that frequently lead and attend numerous meetings, but will be helpful for any manager or staff person that organizes or leads internal meetings.

Title: FERPA: The Mystery Revealed
Description: This session will review the basics of the Family Educational Rights and Privacy Act and provide tools for helping to make the best choices about the release of educational records when working with students, parents, and outside agencies.
Audience: Faculty and Staff

Title: Innovation Workshop – Introducing the Innovation Process (Part 1 of 5)
Description: This series of workshops will introduce the concepts for innovation management in the workplace through a synthesis of methods and principles based on Peter Drucker’s Innovation and Entrepreneurship, Kim and Mauborgne’s Blue Ocean Strategy, Clayton Christensen’s Innovator’s Solution, Terry O’Banion’s Innovation in the Community College and others. Innovation management fills the gap that exists between where brainstorming leaves off and project funding takes the idea forward to implementation. In this session, the learner will develop effective skills to generate and collect ideas, as well as explore the innovation process through the Innovation Funnel and Stage Gate.
Audience: Faculty and Staff

Title: Innovation Workshop – Identifying Strategic Direction for Innovation and Practicing Strategic Planning (Part 2 of 5)
Description: In this session, the learner will practice strategic planning by using the following tools: The Ten Strategic Questions, Value Innovation Logic, Value Curve, Strategy Canvas, the Four Actions Framework, and the ERRC Grid. Strategic planning and how it affects the strategic direction at all levels within GRCC will be explored, along with the importance of identifying the focus, divergence, and a compelling tagline for innovations.
Audience: Faculty and Staff

Title: Innovation Workshop – Searching for Opportunities (Part 3 of 5)
Description: In this session, the learner will identify the Seven Sources of Innovation Opportunities, Six Views of New Market Spaces, and the Six Principles of a Learning-Centered College. Small groups will practice idea generation based on these concepts.
Audience: Faculty and Staff

Title: Innovation Workshop – Scoring Ideas (Part 4 of 5)
Description: In this session, the learner will explore the Principles of Innovation and score ideas based on the dos, don’ts, and conditions of these principles, the Value Innovation Logic (VIL) and the Five Dimensions of the VIL Strategy, and the Alignment with Organizational Priorities. Small groups will practice scoring ideas based on these principles and tools.
Audience: Faculty and Staff

Title: Innovation Workshop – Prioritizing, Selecting, and Shaping Ideas for Innovation (Part 5 of 5)
Description: In this session, the learner will evaluate the priority of ideas and select ideas using the Value Curve and ERRC Grid. Ideas will be further shaped and champions of these ideas will be identified based on the roles of the power promoter (management sponsor), process promoter (project manager), and the technology promoter (technical expert). Small groups will provide an opportunity brief, basic project plan, and presentation to the whole group.
Audience: Faculty and Staff

Title: Problem Solving Techniques
Description: Learn techniques on how to identify a problem and design solutions to deal with or solve the problem.
Audience: Faculty and Staff

Title: Staff Screening Committee Training
Description: This learning session is designed to brief all Staff screening committee team members regarding their roles and responsibilities in the Staff search process. Topics that will be covered include:

Position Approval Process
Recruitment
Screening Committee & Leadership Roles
Candidate Screening
Interview Questions, Presentations/Demonstrations
Use of the Staff Competencies & Raider Values inventory
Diversity Considerations and Goals
Effective Evaluation Tools
Use of the Selection Activity Record (SAAR) Form
Consensus Decision-Making
Human Resources Responsibilities

Audience: Anyone who has been identified to serve or who would like to serve on Staff screening committees

Title: Tools of the Innovation Process
Description:
Audience:

CATEGORY: DIVERSITY

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Title: Cross Cultural Communication
Description: This learning session will emphasize the desire we all have to communicate effectively. It will touch on how people from various cultures can view the same thing very differently and that difference may impede understanding.
Audience: Faculty and Staff

Title: Cultural Awareness
Description: This workshop is intended for all employees. The focus of this workshop is to take a look at the fundamental human approaches to difference and how we can create new patterns of behavior when we encounter new information, particularly information that is incongruent with our current belief system.
Audience: Faculty and Staff

Title: Generational Differences
Description: For the first time in US history, at least four generations are in the workplace where we live, work and play. As Americans are extending their careers we are seeing a phenomenon. Companies large and small are looking to maximize their work force performance. Because each generation has its own culture, history and life experiences, conflicts and misunderstanding become more frequent. Communication between generations is needed but understanding an individual's generational tendency and internal messaging is the first step in finding resolution within the multigenerational workforce.
Audience: Faculty and Staff

Title: Institute for Healing Racism
Description: The Institute for Healing Racism is a powerful and thought provoking venue that brings together diverse groups of people to explore and address issues of race and racism. Participants have the opportunity to examine how the "dis-ease" of racism affects all people and develop skills to detect institutional racism in our daily environments (i.e. home, workplace, community, organization and business)
Audience: Faculty and Staff

Title: Poverty Simulation
Description: This learning session will offer participants the opportunity to increase their understanding of the dynamics and the daily ramifications of lives lived in poverty.
Audience: Faculty and Staff

Title: Safe Zone Training
Description: This program is a diversity education program developed by the GRCC Counseling Department in cooperation with the Woodrick Diversity Learning Center. The program offers participants the opportunity to explore their own diverse perceptions and hear other world views with the intention of building a foundation for ethical treatment and respect for all human beings. The workshop incorporates interactive scenarios based on situations not uncommon to higher educational institutions. A brief history of the struggles to find tolerance and acceptance in the United States is accomplished through the video "A Place at the Table" (Southern Poverty Law Center).
Audience: Faculty and Staff

Title: Valuing Differences
Description: This workshop is intended for all employees. The focus of this workshop is to take a look at the fundamental human approaches to difference and how we can create new patterns of behavior when we encounter new information, particularly information that is incongruent with our current belief system.
Audience: Faculty and Staff

CATEGORY: INFORMATION MANAGEMENT

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Title: Data Collection
Description: Learn how to collect the data you need to plan appropriately.
Audience: Faculty and Staff

Title: Note Taking Skills
Description: Learn the skills needed to take detailed notes at meetings for yourself or for a team.
Audience: Faculty and Staff

Title: Understanding Data
Description: Learn how to interpret data collected.
Audience: Faculty and Staff

CATEGORY: INTERPERSONAL

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Title: Build Trusting Relationships
Description: See description for DiSC Classic 2.0 in the Personal Category.
Audience: Faculty and Staff

Title: Conflict Management
Description: Learn the skills to identify and address conflict in a sensible, fair, and efficient manner
Audience: Faculty and Staff

Title: Formation Retreat for Staff
Description: Based on the work of Dr. Parker Palmer and informed by practices in holistic health, art therapy, and psychology; Formation retreats are designed as a place for the renewal of mind, heart and spirit. Without abandoning the outer world, Formation is the process of creating a quiet, focused, and disciplined space in which the noise within us and around us can subside so that the inner voice of authenticity and integrity might be heard. During the retreats, we join together to:

connect as a group with the traditional wisdom of poets, storytellers, and artists
collaborate with others around personal experiences and insights
contemplate our inner beliefs through intervals of solitary reflection

A retreat is a time to uncover and perhaps recover our inner teacher. Participants are invited to speak honestly about their lives while listening and responding to each other - and to themselves - with encouragement and compassion. With a focus on soul and role, the retreats strive to develop a deeper understanding of how our chosen profession intersects with who we are as a person.

In drawing upon the collective and poetic parts of being human, participants are left with a deeper and more integrated sense of self while understanding their own place and connection within the Universe. Often times therapeutic, these retreats are not therapy: often times spiritual, these retreats are not religious. Participants are average, healthy adults seeking some time to pause and reflect on their life within a community of others.
Audience: This retreat is for the staff of the college. This would be defined as non-faculty, non-administrative leadership employees.

Title: Rewards and Recognitions: How to's
Description: Learn the importance of rewards and recognitions – the formal, informal and day to day. Learn ways to implement recognition into your work.
Audience: Faculty and Staff

Title: Sexual Harassment
Description: Employees - Learn your rights. Supervisors – Learn how to create a safe work environment for your employees.
Audience: Faculty and Staff

Title: Team Dimensions
Description: This session will analyze the behavioral components necessary to cultivate the talent of the people with whom you work. Use the Team Dimensions profile to match individual strengths with team roles, build team unity, foster innovation, shorten project cycle time and reduce conflict. We will review the elements of an effective team, and find out where you fit in. Participants will complete the Team Dimension profile.
Audience: Faculty and Staff

Title: Work Expectations
Description: Learners will, through professional and personal development, learn to understand and define role expectations in the workplace promoting satisfied, successful, and committed employees.
Audience: Employees at management levels

CATEGORY: LEADERSHIP

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Title: Consensus Building
Description: Learn skills on how to build consensus around an issue with a group.
Audience: Faculty and Staff

Title: Effective Meeting Management
Description: Organizational resources are tighter than ever, and staff and management busier than ever, so frivolous meetings are simply not an option. Learn how to get clear on the goals and agenda for every meeting. Identify why meetings "go bad", and then learn proven strategies for limiting or eliminating the destructive behaviors and habits that cause meetings to fail.
Audience: Faculty and Staff

Title: Ethics
Description: Learn about the GRCC Ethic standards and how they are applied.
Audience: Faculty & Staff

Title: Goal Setting
Description: Learn the importance of setting goals, how to set goals and how to plan for their attainment. Also, learn how setting goals at work, and at home, can make you more productive and less stressed.
Audience: Faculty and Staff

Title: Integrated Leadership
Description: Learn how to integrate leadership into a variety of common workplace situations.
Audience: Faculty and Staff

Title: PDD/LP Process
Description: During this session, learners will realize personal strategies to facilitate a meaningful professional development and learning plan discussions.
Audience: Specifically designed for Meet & Confer supervisors

Title: ESP/Supervisors Introduction to the PDD/LP
Description: This session will provide an introduction to the ESP Performance Development Discussion/Learning Plan (PDD/LP) process.
Audience: ESP and their Supervisors

Title: Process Based Management
Description: Learn the basics of Process Based Management and how it is used at GRCC. Process-based management is a management approach that governs the mindset and actions in an organization. It is a philosophy of how an organization manages its operations, aligned with and supported by the vision, mission and values of the organization. The process is the basis on which decisions are made and actions are taken. It is oriented toward achieving a vision rather than targeting specific activities and tasks of individual functions.
Audience: Faculty and Staff

Title: Strategic Planning-Dashboard
Description: Learn about the GRCC Dashboard measures and how they are used.
Audience: Faculty and Staff

Title: Team Building
Description: This session will analyze the behavioral components necessary to cultivate the talent of the people with whom you work. We will quickly review the elements of an effective team, and then perform a gap analysis (matrix) on your particular traits. Participants will complete the C.A.R.E. profile.
Audience: People who supervise 5 or more people

CATEGORY: PERSONAL

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Title: Dealing with Change
Description:

1. Understanding Change

The Transition Journey
The normal Emotional Roller Coaster
Reading the road signs

2. The Take Charge Model

Attitude is everything
Vicious Cycle vs. Vital Cycle
Four key questions for vitality

3. Building Resilience

It is natural to us-"the seat of your pants"
Tips for building your strengths

Audience: Faculty and Staff

Title: DiSC Classic 2.0: Understanding DiSC
Description: DiSC® Classic is used to improve performance, deal more effectively with conflict, and value differences. Using the research-based DiSC model, DiSC Classic helps you better understand why you act the way you do. This course is the prerequisite to all other DiSC related courses.
Audience: Faculty and Staff

Title: Interview for Success
Description: What message do you communicate on job interviews? Your choice of language tells employers who you are professionally and your potential to work well for their organization. This session will prepare participants not only for what questions to participate, but also how to authentically express their knowledge, skills and abilities.
Audience: ESP

Title: Reading Mentor
Description: Volunteer to be a Schools of Hope reading mentor for a Grand Rapids Public Schools student in grades Kindergarten-3rd.
Audience: Faculty and Staff

Title: Resumes and Cover Letters
Description: Whether you're interested in a resume makeover or starting from scratch, this session helps participants assess their strengths and create a paper "sales document" about themselves. We will walk through the basic steps in writing a resume and cover letter that fairly promotes your strengths and experiences
Audience: ESP

Title: Time Management
Description: Time management is really self management. Although time is not adaptable, people are. Habits are the key to good time management. The first step to improve time management is to change one's thinking and identify one's habits. This workshop will provide tools and an assessment for improving an individual's time management
Audience: Faculty and Staff

Title: Wellness- Diet and Nutrition
Description: What and how much we eat can have major implications for our current and future health status. This session will explore nutrition basics and their interrelationships with three health concerns: weight loss/maintenance and the development of heart disease and cancer. Participants will examine their food shopping, food choice, eating and exercise behaviors and explore ways to make small but effective changes to improve nutritional status. Emphasis will be placed on reading food labels and estimating food portions. Participants will customize a set of sustainable changes with tips for incorporating more changes later. The session will be hands-on and interactive.
Audience: Faculty and Staff

Title: Wellness- Personal commitment to increase physical activity
Description: Employees make a conscious effort to increase their physical activity through Be Healthy Be Fit programs or on their own.
Audience: Faculty and Staff

Title: Wellness- Smoking Cessation/ or Support
Description: Participating in a smoking cessation program; accessing the Being Tobacco Free webpage designed by the Employee Wellness Team.
Audience: Faculty and Staff

Title: Wellness- Stress Management
Description: Participants will learn what stress is, where stress comes from, the difference between good and bad stress and strategies for coping with stress.
Audience: Faculty and Staff

CATEGORY: TEACH

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Title: Facilitation Skills
Description: An experiential look at the process of facilitation, focusing on the qualities of the facilitator and the nuances of group dynamic that impact the process.
Audience: Faculty and Staff

Title: Learn about Learning Styles
Description: Explore learning styles and teaching strategies that will fit your students' needs
Audience: Faculty

Title: Presentation Skills
Description: "Help, I've got a presentation coming up next week and don't know what to do". In this survival session we highlight the basic skills that YOU MUST KNOW before your next presentation.
Audience: Faculty and Staff

CATEGORY: TECHNOLOGY

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Title: Blackboard 8 Basics for Staff
Description: The College provides faculty, staff, and students with access to Blackboard (Bb). Blackboard is a web-based course management system that can be used in a variety of ways. Staff can use Bb to share content, communicate, and deliver surveys for teams, committees, and departmental usage. Blackboard Basics is a quick overview of using Blackboard in teaching, learning, and community building. This is a quick start session designed to get you on board with Blackboard f-a-s-t.
Audience: Staff

Title: Crystal Reports
Description: This course will provide you with the tools you need to build and distribute reports using Crystal Reports.
Audience: PeopleSoft power users, CRM administrators, R25 support staff and Enterprise Application staff.

Title: CWEST for Academic Room Schedulers
Description: This course will teach the basics of using CWEST Client for room searches.
Audience: For CWEST Academic Room Schedulers

Title: CWEST Search and Reports for Event Schedulers
Description: This course will teach the basics of using CWEST client to create and run searches and reports.
Audience: For CWEST Event Schedulers.

Title: CWEST Speedbook for Event Schedulers
Description: This course will teach the basics of using R25 Client and Speedbook for event scheduling.
Audience: R25 Event Schedulers

Title: CWEST Web Drafts for Event Schedulers
Description: This course will teach the basics of using R25 Client and Web Drafts for event scheduling.
Audience: R25 Event Schedulers

Title: Excel 2007: Intro.
Description: This session will provide participants with an introduction and foundation on which to build for Excel 2007. This is a very basic introductory class.
Audience: Faculty and Staff

Title: Excel 2007 Pivot Tables
Description: There are many ways to analyze worksheet data, including sorting and filtering records. A PivotTable is usually the best way to summarize and analyze data ranges or tables. PivotTables are good for grouping or expanding levels of data, switching columns and rows ("pivoting" data), and filtering and sorting. They lend themselves particularly well to summarizing long lists of data that need to be summed.
This session explains how to use a PivotTable to analyze data ranges. It also explains how to create PivotTables, modify their structure, and create PivotCharts that graphically illustrate PivotTables.
Audience: Faculty and Staff

Title: GroupWise Basics
Description: This session will provide participants with basic GroupWise skills. Participants will be scheduled for a one hour one-on-one with the Learning Academy Staff Facilitator. This course is tailored to give participants a basic understand of email and calendar usage in GroupWise. This course is intended for new employees that are new to using GroupWise for email and calendar functions.
Audience: Faculty and Staff

Title: GroupWise Calendaring
Description: This session will provide participants with GroupWise Calendar skills. Participants will learn the fundamentals of scheduling appointments, customizing calendar options and optimizing group calendar usage. Participants are encouraged to bring their calendar questions and "need to know" items for discussion and discovery. This course is tailored to meet the calendar-specific needs of the class participants.
Audience: Faculty and Staff

Title: PeopleSoft Financials- Entries, Budgets and Queries on FSPROD
Description: The session will include a detailed overview of PeopleSoft Financials of fund transfers, budget transfers, and query reports. The session will also review frequently asked questions about PeopleSoft Financials.
Audience: Faculty and Staff

Title: PowerPoint 1
Description: This session will provide participants with an introduction and foundation skills for PowerPoint 2007.
Audience: Staff

Title: PowerPoint 2
Description: This session will provide participants with advanced skills for PowerPoint 2007.
Audience: Staff

Title: PowerPoint- Teaching Basics
Description: PowerPoint is Microsoft's presentation graphics program. This session will familiarize faculty with the basic features of PowerPoint and allow discussion on the appropriate function this program plays in teaching and learning. Participants will learn how to create a basic presentation which may include text, pictures and video.
Audience: Faculty

Title: PowerPoint- Emphasizing Active Learning
Description: PowerPoint is Microsoft's presentation graphics program. This session will explore the pros and cons of teaching with PowerPoint. Participants will discuss two opposing views on teaching with PowerPoint and learn how to create an effective presentation using PowerPoint. Creating PowerPoint presentations that emphasis active learning will be the focus of this session.
Audience: Faculty

Title: Query Building
Description: Learn how to build queries that will help you do your work
Audience: Staff

Title: Word 2007: Intro
Description: This session will provide participants with an introduction and foundation on which to build for Word 2007. This is a very basic introductory class.
Audience: Faculty and Staff

Title: Word 2007: Collaboration Tools
Description: This session will provide participants with an intermediate knowledge on specialized features Word 2007. This session focuses on using tracking revisions, using comments, and password protecting a document.
Audience: Faculty and Staff

Title: Word 2007: Styles and Art
Description: This session will provide participants with an intermediate knowledge on specialized features in Word 2007. This session focuses on using Themes and Styles, as well as formatting and inserting shapes, pictures, SmartArt, and WordArt to documents.
Audience: Faculty and Staff

Title: Word 2007: Working with Tables
Description: Tables are very useful tools in creating and formatting documents. This session will teach you the basics of using tables in Word and becoming familiar with all of the table tools that are included in Word 2007.
Audience: Faculty and Staff

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Grand Rapids Community College

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CATEGORY: BUDGET

CATEGORY: COMMUNICATION

CATEGORY: CRITICAL THINKING

CATEGORY: DIVERSITY

CATEGORY: INFORMATION MANAGEMENT

CATEGORY: INTERPERSONAL

CATEGORY: LEADERSHIP

CATEGORY: PERSONAL

CATEGORY: TEACH

CATEGORY: TECHNOLOGY