Thank you for visiting the Helpdesk website.  The goal of the website and the Helpdesk is to better help you, the community, understand and utilize your technology capacity at GRCC. The quickest method to resolve your problems may be found here at the Helpdesk website.

How To Manuals

MailWise
New User
Printing
Email
Phones
Laptops
Office Applications
Network Applications
Internet & Dialup
Windows Basics

 

Using
Dial-up

Window 95/98
Windows 2000
Windows XP 

 
Downloads
Internet Explorer
Acrobat Reader
Java
Flash
Shockwave

Faculty and staff may contact the Help Desk via email at ITHELP. Please include the following information with your email:

  • A complete description of the problem
  • The location of the printer and the Laser's Resource ID number for printer problems
  • Your phone number and location

You may also telephone the Help Desk at extension 3688.

Students may contact the Student Technology Helpdesk for assistance.

Solutions to try before contacting the helpdesk

Popular Help Tips

Laptops

Microsoft Office Programs

GroupWise Mobile

Clearning Temporary Internet Files

MailWise

 GroupWise Webacess login

GroupWise


Reminders:  

  • Turn off your computer when you leave. For security reasons, faculty and staff members should power their workstation down when leaving for the day.

  • A security reminder for all Faculty, Adjuncts, Staff, and Student Workers.  Your Novell ids are not to be shared. It is a violation of Acceptable Use Agreement to share ids and passwords. Violations could revoke your account.

  • Novell accounts not logged into within six months are disabled, and will be expired if not renabled. To renable access, contact the help desk at 3688.

SUBSTANTIAL DISCOUNTS NOW AVAILABLE ON MICROSOFT PRODUCTS!

Through an agreement that GRCC has reached with Microsoft Corporation, we are now able to offer several Microsoft products at substantial discounts to all students, teachers and staff. For example, you can purchase Microsoft Office Pro for only $84.98 (commercial suggested retail price is $499). To see all products available and to place your order, go to www.JourneyEd.com/Select or call 800.874.9001.  Orders can also be placed through the GRCC Bookstore.


PROTECT YOUR COMPUTER FROM VIRUSES which can be transmitted as attachments to e-mail messages.

What to look for.

In an email, unless you can personally identify the sender, opening any attachment is unwise.  Malicious emails containing viruses will often appear to be from a legitimate source by using aliases such as "administrator@grcc.edu", "support@grcc.edu", webmaster@grcc.edu", etc.  GRCC employee groups, when using an established alias (such as ITHELP) will always include a personal identifier in the body of the e-mail message. 

What to do.

If you receive a suspicious email do not open the attachment and delete the email immediately.  If you have any questions, please call the LRTS Helpdesk at 3688.  Please do not forward the email to ITHELP unless requested by Helpdesk staff.
 
Support Hours
7:00 AM to 7:30 PM Monday through Thursday.
7:00 AM to 4:30 PM Friday.

Need a form?

Application Access Form

Phone Request Form

Service Request Feedback Form

Request Online Employee Center login

 

Peoplesoft 8.9 Training Materials

 

Internet Explorer 7

Multimedia Classroom Tutorial:

Real Player   

Windows Media Player



 


 

   
 

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Updated on 12-MAY-08
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