Grand Rapids Community College

3631 N. Black Road, Coral, Michigan 49322
PHONE 231.354.6563 • E-MAIL pingerso@grcc.edu

EDUCATION

EMPLOYMENT HISTORY

Grand Rapids Community College Library & Learning Commons
143 Bostwick Avenue, NE
Grand Rapids, Michigan 49503

Library Director. October 6, 2008-present.

• Lead the LLC team (5 faculty librarians, 9 adjunct librarians, 6 support staff, and 14 student assistants) with a strong commitment to learning, student success, and service excellence.
• Conduct the recruitment, hiring, orientation, and evaluation of all LLC faculty and staff.
• Assign personnel to meet service goals.
• Mentor LLC personnel and fosters their growth and professional development.
• Forecast, develop, manage, and analyze budgets and financial data.
• Manage a budget of approximately $1.65 million (operations) and $377,000 (materials).
• Approve the purchase and allocation of materials, equipment, and space.
• Assure that the LLC provides a safe and welcoming environment conducive to learning.
• Communicate the role of the LLC in meeting the challenges and trends in higher education.
• Represent the library’s interests in consortia and local, regional, and national professional organizations.
• Assure that current trends, best practices, and innovative approaches contribute to decision-making.
• Assure all students access to Library Resources.
• Employ Process Based Management (PBM) and other administrative tools for continuous improvement of LLC operations.
• Serve on the Dean’s Council, Academic Governance Council (AGC), Learning Environment & Space Planning Team, Michigan Community College Association Virtual Learning Collaborative, Instructional Support & Interdisciplinary Studies, et al.
• Participate in campus strategic planning process by developing and monitoring the LLC annual plan.
• Meet LLC and broad organizational strategic and service goals.

Systems, Web, User Support, Reference & Instruction Librarian. February 2005—October 5, 2008.

• Teach Information Literacy utilizing diverse channels appropriate to a broad spectrum of learning levels and styles.
• Study contemporary learning theory and use it to produce target learner outcomes.
• Lead the library web team. Identify and configure deep links for related resources.
• Participate in collection development and reference service delivery.
• Participate in planning and budget discussions within the library and the Interdisciplinary Studies unit.

Penrose Library
University of Denver
2150 East Evans Avenue
Denver Colorado 80208

Associate Director for Systems/Associate Professor. January 1998—March 2005.

• Earned promotion to Associate Professor, September 1, 2004.
• Manage technology operations, web presence, and the Innovative Interfaces library system (ILS).
• Lead research, project planning, and budget development for major IT projects.
• Provide computer training for diverse groups.
• Participate in library policy development.
• Supervise technical support consultants.

Microcomputer and Instructional Technology Systems Coordinator/Assistant Professor. January 3, 1995—January 1998.

• Configured, installed, and maintained library servers, workstations, and networks.
• Administered Novell, Innopac, WinNT, Win2000, and UNIX servers.
• Coordinated a major library system software migration project.
• Trained staff.
• Supervised student technicians.
• Administered the acquisition budget in several subject disciplines.

Milner Library
Illinois State University
Campus Box 8900
Normal, Illinois 61761

System Development Librarian/Assistant Professor. February 8, 1993—January 2, 1995.

• Administered IBM RISC System/6000 server.
• Planned and implemented the integration of Internet applications into the LAN.
• Developed proposals for public access to TCP/IP applications.
• Deployed Mosaic, gopher, and WAIS.
• Monitored system performance, availability, and security.

General Reference and Documents Librarian. August 17, 1992—February 8, 1993.

• Provided reference desk services.
• Taught research orientation classes for freshman English.
• Collection development for Communication Department.

Acting Head, General Information & Reference. May 1, 1992—August 14, 1992.

• Guided the work of six professional, two paraprofessional, and eight student staff.
• Prioritized objectives.
• Helped plan and implement a major space reorganization project.

Reference Librarian. March 1, 1991—April 1992.

• Reference desk and library instruction for freshman English classes were primary responsibilities.
• Collection development for General Reference and Communication.

Illnois Library Computer Systems Office (ILCSO)
University of Illinois
501 E. Daniel, Suite 228
Champaign, Illinois 61820

Library Systems Coordinator. January 1990—February 28, 1991.

• Provided training workshops and telephone help desk services for librarians throughout the state of Illinois.
• Presented in depth training for new member libraries as well as specialized programs on topics like dial access.
• Promoted multi-type library cooperation and resource sharing.
• Produced manuals and printed training materials.
• Exhibitor at computer fairs and professional conferences.

Founders Memorial Library
Northern Illinois University
DeKalb, Illinois 60115

Library Technical Assistant II, General Reference. October 1984—January 1990.

• Extensive reference service utilizing technologies like ILLINET Online, OCLC/SILO, and RLIN.
• Lectured to freshman English classes.
• Provided training, operational, and technical support for microcomputers and Computer Reference Services.
• Experience with BRS, Dialog, Wilsonline.
• Supervised library aides.
• Publication assistant for a disability services newsletter.

Library Clerk II, General Reference. August 1984—October 1984.

• Provided clerical support to General Reference Librarians with primary responsibility for support of the library instruction program.

Library Clerk II, Cataloging and Automated Records. June 1980—January 1982.

• Entered data and edited database records for OCLC, ILS Cataloging Subsystem, and Superwylbur.
• Proofread and filed card sets.
• Supervised student staff.

PROFESSIONAL AFFILIATIONS

PUBLICATIONS (monographs, chapters, proceedings)

Ingersoll, P. and Culshaw, J. (2004). Managing Information Technology: A handbook for systems librarians. Westport CT: Greenwood Publishing Group.

Association of Research Libraries, Office of Management Studies. (1997). Staff training & development (SPEC Kit #224). (Compiled by K. Messas, A. Cowgill, L. Jones, L. Catalucci, and P. Clark [Ingersoll]). Washington, DC: ARL.

Cline [Ingersoll], P. (1995). New Age. In W. A. Katz & L. S. Katz, (Eds.), Magazines for Libraries. (8th ed.), New Providence: R. R. Bowker, 917-18.

Cline [Ingersoll], P. (1993). Confessions of a reference technophile. Co-published simultaneously in The Reference Librarian, 39:5-11; and Huang, S. T. (1993). Modern library technology and reference services. NY: The Haworth Press.

Starratt, J., Varner, C., and Cline [Ingersoll], P. (1992). The impact of ILLINET Online on resource sharing in Illinois. Academic libraries: Achieving excellence in higher education (proceedings of the Sixth National ACRL Conference).

Illinois Library Association/College and Research Libraries. (1991). IACRL Directory. Compiled by P. Cline [Ingersoll] and published by the Association.

Cline [Ingersoll], P. (1994). The emerging effects of networked communication on the research practices of faculty members. Thesis (M.S.)-- Illinois State University.

Ingersoll, P. (2005). Distributed Web Content Management. Internet Reference Services Quarterly, 10(2): Accepted for June publication.

Jones, L., Clark [Ingersoll], P., Cowgill, A., & Messas, K. (1998). Building community through staff development initiatives. Technical Services Quarterly, 15(4): 27-38.

Clark [Ingersoll], P. (1996) Disciplinary structures on the Internet. Library Trends, 45(2), 226-238.

PUBLICATIONS (other)

Ingersoll, P. (in press). Horse trails of Arizona. (Book review). Colorado Libraries.

Clark [Ingersoll], P. (1996). A systematic approach to computer skills training for library staff. Colorado Libraries, 22(3): 51-52.

—. (1995). Natural language & probabilistic retrieval. LITA Newsletter, 16(4).

—. (1994). Information resource technology community: Organizational effectiveness and changing job design. Library Hi Tech News, 109.

—. (1994). New technology to think about (or else…). Library Hi Tech News, 109.

—. (1994). Client/server computing-a tutorial and live demonstration. Library Hi Tech News, 109.

—. (1994). Challenges in planning virtual communities. Library Hi Tech News, 109.

—. (1991). Contributed two computer-generated artworks to a special exhibition.

—. (1990). Librarian of Congress speaks. the LINK, 1(4).

PRESENTATIONS

RMRIUG workshop presenter: “Rationale of Redesign”, Summer 2004 and “Web-based user manual & CSDirect”, Spring 2002 & Summer 2001.

Taught a mini-series of seminars for Friends of the Library, “Introduction to Computers,” “Introduction to Computer Applications,” “Microsoft Word & the World Wide Web,” and “Beginning Microsoft Outlook,” Spring 2002, 2003, 2004.

Co-presenter, “Training on a Shoestring,” 9^th Annual Innovative Users Group, Santa Clara, May 19-22, 2001. Moderator, ACRL Contributed Papers, Detroit, April 7-11, 1999. “Pay Printing,” Seventh Access Services Coalition Open Forum, November 19, 1998.

Panelist, “Women working with computers,” Colorado Women’s College, November 19, 1997.

“People Literacy: Communication Strategies in an Academic Library,” CLA presentation, September 30, 1995.

Presenter for Illinois Bibliographic Information Service (IBIS) workshop at the Beckman Institute, Urbana, Illinois, December 7, 1991.

HONORS AND CERTIFICATION

Scheduled for listing in Whos' Who in America, 2010 edition.
Listed in Directory of American Scholars, Gale Group, ninth ed., 1999.
Listed in Directory of Peer Consultants and Speakers, ASCLA, 1996-2005 (annual).
Listed in International Who’s Who of Information Technology, 1998.
Microsoft certificate, “Designing a Windows 2000 Directory Services Infrastructure,” September 26-28, 2000.
Innopac Load Profile Certification, June 2000.
Association of College & Research Libraries Leadership Institute, April 30, 1999.
Grant recipient (with T. Fry), CTL/University of Denver: “eReserve Policy and Procedure Development”, 1998.
School for Scanning, Berkeley CA, 1997.
Certified by IBM for AIX/6000 System Administration, 1994.
Microsoft NT Server Training Course, 1997. Novell Training Certificate, 1995.

SELECTED SERVICE TO LIBRARY & COMMUNITY

Web Redesign Steering Committee, Convener, 2002-2003
Penrose Marketing and Public Relations Committee, 2002-2005
Colorado Digitization Project (CDP) Interface Design Committee, 2000-2002
Digital Libraries Integration Team, 2002-2005
ACRL Conference (Denver), Technology Subcommittee, 2000-2001
Banner Data Entry Standards Committee, 2000-2005
“Being a Project Leader,” Daniels College of Business, May 2000
Disaster Preparedness Task Force, 2001-2002
University of Denver, Business Continuity Task Force, 2001
Website Review Task Force, 2000-2001
Disaster Action Team, 1995-2005
Webteam, 1995-2005
Integrated Library System Operations Task Force, Chair, 1998-2005
Penrose Library Policy Council, 1997-2005
Staff Development Advisory Council, 1995-1998
University of Denver Portals Advisory Group, 2000-2002
University of Denver Web Liaisons, 1999-2005
University of Denver Environmental Institute Affiliate, 2000-2005
Network Advisory Group, 1995-1998
Authorities Control Task Force, Chair, 1995-1997
Interface Committee (ILCSO), 1991-1994
Statewide Online Catalog Backup Committee (ILCSO), 1992
ILA Membership Focus Group, 1992
Reader and studio engineer for the Northern Illinois Radio Information Service, a newspaper reading service for the blind and print-handicapped, 1989.
Acknowledged for research contribution in Criers and Hawkers of London by Sean Shesgreen, 1991.
Acknowledged for assistance: An Annotated Bibliography of the Internet and NREN.
Reading knowledge of Spanish.