Department Plans

Academic Advising & Transfer Center
Enhancements to College Learning Studies (Lynnae Selberg)

The goal of this project is to continue to improve and enhance the CLS 100 & 102 student experience. As we move to an OER text for each course, revisit the common assignments and incorporate the pathways initiative, we hope to help impact student success and retention. Through moving CLS 102 to a hybrid format will allow us to have more individualized time with the students and offering them the flexibility that we can't offer when class is a consistent night.

Academic Advising & Transfer Center
Enhancing transfer services for students (CAP 3.2.1). (Lynnae Selberg)

The goal of this work is to continue to enhance the transfer events, services and opportunities for our students. Through our collaborative work with CAP 3.2.1, we will wrap up the final year of the CAP accomplishing the objectives placed before us. We will revise the transfer website, incorporate the transfer events into the work of the AATC and explore the development of a "transfer shell" that can be loaded in Bb full of all the information that students need who plan to transfer. We will continue to educate faculty around our transfer work as well as work to incorporate pathways into the transfer work.

Academic Advising & Transfer Center
Pathways integration with advising (Lynnae Selberg)

The goal of this action project is to develop and implement processes around the new pathways model that relate to advising. As we move to the new pathway model, how will that be incorporated into advising, departmental liaisons, orientation, CLS 100, graduation and transfer planning. We will develop our website to reflect this new model to help guide and enhance student success. We need to continue to explore how utilize classroom faculty in advising and how to align MyDegreePath as well as the catalog and all other resources utilized by students with the new pathways model.

Academic Support Services
Academic Support & Tutoring Services Website Content Project (Donald Van Oeveren)

The redesign of the Academic Support & Tutoring Services web pages, will ensure that our information is presented in a consistent and reliable manner, which will allow our students, faculty, and community members to answer the majority of their questions through information available on the web site.

Academic Support Services
Establishing effective measures for ASTS programs and service outcomes (Donald Van Oeveren)

Academic Support & Tutoring Services will establish effective measures for program and service outcomes, ensuring the quality of the program and that we are offering the appropriate services for our students.

Academic Testing Center
Academic Testing Center Website Content Project (Donald Van Oeveren)

The redesign of the Academic Testing Centers web page, will ensure that our testing center information is presented in a consistent and reliable manner, which will allow our students, faculty, and community members to answer the majority of their Testing Center questions through information available on the web site.

Adult Education and GRLC
Implementation of Burlington English (David Selmon)

The goal is to align our ESL program with the Workforce Innovation Opportunity Act (WIOA) curriculum standards.

Adult Education and GRLC
The Adult Education English as a Second Language students have no financial resources to transition to job training (David Selmon)

To seek funding for 25 more students to enter into workforce training programs in Prosperity Region 4.

Athletics
Athletic Program Sport Offerings (William Firn)

To explore the opportunity and capacity to increase GRCC enrollment, transfer, and completion through the growth of the Athletic Department Sport offerings.

Athletics
Increase accessibility to recreation and practice for GRCC students, student-athletes and community (William Firn)

To increase access to the Ford Fieldhouse for drop in recreation, athletic practice and community involvement. Ultimately building a sense of community and camaraderie amongst our students, staff and outside community. The goal of this project is to look into adding two basketball courts (4 portable basketball hoops and repainting the current floor surface to add basketball floor lines), one on the north end of the arena and one on the south end. The courts would run east and west.

Athletics
Measuring Student-Athlete recruitment, retention and graduation/transfer (William Firn)

Track and increase student-athlete recruitment, retention and graduation/transfer

Business & Financial Services
3 - 5 year capital project plan (Victoria Janowiak)

Identify remaining capital needs and develop funding strategy and priority schedule for the next 3 - 5 years.

Business & Financial Services
Budget Reporting (Victoria Janowiak)

Develop new financial reporting tools regarding program costs/revenue that provide effective data for BCO and EBCO decision making.

Business & Financial Services
Conference & Banquet services process improvements (Victoria Janowiak)

Review conference & ATC banquet services processes from request for services through billing. Identify automation and process improvement opportunities to improve services, efficiencies and customer service.

Business & Financial Services
Divisional Strategic Visioning (Victoria Janowiak)

> Divisional Strategic Visioning - Continue planning to identify shared goals and project initiatives.

Business & Financial Services
IT Project - Electronic forms (Victoria Janowiak)

Work with IT to replace all remaining paper forms with an electronic version.

Campus PD
Continue to evaluate Social Media Monitoring Options (Rebecca Whitman)

We reviewed one company's social media monitoring platform and are interested in looking into this more. There is significant cost associated with this type of system. EBCO has asked for an additional demonstration. Looking to schedule on in spring or summer of '17. This project will continue into the 17/18 FY

Campus PD
Divisional Strategic Visioning - Continue planning to identify shared goals and project initiatives (Rebecca Whitman)

Divisional Strategic Visioning - Continue planning to identify shared goals and project initiatives

Campus PD
Emergency management Exercise (Functional or Full Scale (Rebecca Whitman)

Create and run a functional or full scale emergency exercise. This project should include at a minimum the involvement of GRPD and possibly GRFD.

Campus PD
Outline a Building Access Plan (Rebecca Whitman)

Create a forward thinking plan to upgrade our building access technology and process

Cashier
Customer Satisfaction Survey (Erica Brown)

To send out student surveys for customer service and process improvements to better serve students

Cashier
Divisional Strategic Visioning - Continue planning to identify shared goals and project initiatives. (Erica Brown)

The goal is to identify shared goals and project initiatives between the Finance and Administration division and implement process improvements

Cashier
Residency Review Revision (Erica Brown)

The goal is to review benchmarking done on the residency review process and implement a new process that is inclusive of all students.

Center for Equity and Inclusion
Challenge Scholars (Domingo Hernandez-Gomez)

- Challenge Scholars is a community initiative that promises free college to 9th grade students at Union High School; it is an initiative by the Grand Rapids Community Foundation and Grand Rapids Public Schools. - Last year GRCC was invited to be part of this initiative, and the college committed to full time success coaches to work with all incoming 9th grade students starting Fall 2016. - Coaches will be facilitating personal self-development (growth mindset), leadership development, building affective and academic skills, career exploration, internships/job shadowing, college visits, individual learning plans, college preparation, developmental education prevention, dual enrollment, mentoring, and summer experiences for all students. - The goal is to increase the attendance, academic performance (class grade) and engagement of all 9th and 10th grade students.

Center for Equity and Inclusion
Inclusion Advocates (Domingo Hernandez-Gomez)

- Inclusion Advocates. Are trained individuals from the college who participate on search committees to help ensure inclusive hiring practices. - The goal of this project will be: o To develop a "selection criteria" for inclusion advocates o To develop specific roles and responsibilities of inclusion advocates o To develop curriculum for training inclusion advocates o To develop an evaluation and recognition process for inclusion advocates

Center for Teaching Excellence
Armen Innovation Grants (William Faber)

Continue to develop/facilitate the Armen Innovation Grants.

Center for Teaching Excellence
Teaching and Learning Blog (William Faber)

The goal of this project is to disseminate content out to faculty via a teaching/learning blog. We will follow up with sessions focused on discussion around the content.

College Advancement Office
Feasibility Study for Potential Capital Campaign focused on Scholarships & Building Project (Erin Van Egmond)

To secure a consultant to conduct a feasibility to determine the readiness of the donor community to support a capital campaign for GRCC.

College Advancement Office
Marketing and Stewardship Plan (Erin Van Egmond)

To create a strategic marketing and stewardship plan that utilizes the goals from our annual plan to develop a specific plan for stewardship of donors and specific marketing activities, such as stronger online presence, social media strategies and marketing materials. As a result, we will increase our strategic efforts around friend-raising and fundraising.

College Advancement Office
Scholarship Audit (Erin Van Egmond)

To conduct a complete audit of all the 484 active scholarship funds in the Foundation. Through this audit we will determine award status, accuracy of contact information, updated criteria and updated fund agreements. This will help us to ensure all funds available are awarded to our students, and to ensure we can continue to steward the donors that have established these funds. Through this project we also plan to streamline our scholarship establishment procedures and documents.

Communications
Continue redesign of grcc.edu homepage and website globally (Leah Nixon)

The goals of this department action project are to: 1) implement global improvements to the website that enhance user experience; 2) develop a consistent process for addressing website content; 3) provide web editors better training resources and tools for managing web pages.

Counseling & Career Development
Implement all aspects of the GLS SAMHSA grant. (Lynnae Selberg)

The goal of this project has 5 main pillars: - Education: educating faculty, students and staff around mental health and wellness. - Training: providing faculty, students and staff QPR/ be nice training around suicide risk assessment and prevention. - Data: gathering data through the health minds survey to determine the baseline for our campus around mental health and wellness and resources. - Community Network: Developing a robust community network and referral system for students. - Crisis Plan: Developing a comprehensive crisis plan for addressing suicide crisis and the aftermath.

Counseling & Career Development
Raise Student, Faculty, & Staff Awareness of CCD (Lynnae Selberg)

The goal of this project is to help students enhance their mental health and wellness and identify a career direction. This work is focused on student success and helping students learn to make educated decisions that will help them find lifelong success. As we are a newer department, we need to help the campus community better understand who we are and what we have to offer. We need to help the campus community learn more about mental health and wellness and about suicide risk assessment and prevention.

Dean Acad Outreach
(Daniel Clark)

Dean Acad Outreach
Middle College Programs (Daniel Clark)

Work with secondary partners: GRPS and KISD in creating and implementing start up of a middle college program(s) for fall 2017 and East Kentwood for fall 2018.

Dean Acad Outreach
Review and Reestablish Middle College Process Map (Daniel Clark)

Develop a process map and checklist to improve both internal and external coordination for creation of new middle college programs

Dean Stud Affairs
Guided Pathways Initiative - Tina Hoxie (Tina Hoxie)

To design a framework that brings together current initiatives at GRCC that support student success and to unite these initiatives toward the goal of helping students select, persist in, and successfully complete an academic program in a minimal amount of time. - Review processes to ensure support of student needs from intake to completion - Develop Pathways that align with student goals of gainful employment and/or further education - Align curriculum with the designated Pathways - Align developmental education and ease the movement of students into well planned programs of study - Design course schedules so that students with a variety of needs can complete their program in a timely manner - Ensure that students are provided feedback and support as they move through their chosen program so that they understand the requirements for success - Identify indicators of success and implement assessment processes that measure the degree to which proposed outcomes were met

Dean Stud Affairs
Student Affairs Service Excellence Model (Tina Hoxie)

Develop and implement a leadership development and customer service model for the student affairs unit. This model will focus on 3 main elements. One, develop and sustaining a culture of student service excellence. Two, investing in staff development and succession planning, and. finally, to engage our entire unit in continuous quality improvement. The overarching outcome of this project is to create structures, training, resources, and prevailing culture that supports student success.

Dean Wrkfrce Dev
America's Promise Grant (Parks) (Billy Pink)

Implement the America's Promise Healthcare Pathways Grant to ensure grant outcomes are met and connections with internal and external partners in the healthcare sector participate.

Dean Workforce Dev
Non-credit programs in the GRCC catalog and Curriculog (Parks) (Billy Pink)

Set-up non-credit programs in Curriculog so they will appear in the GRCC catalog. This will also allow for some level of automation for students articulating from Job Training or Workforce Training programs into degree seeking programs.

Dean Workforce Dev
Review Secondary Application Program Processes (Miller) (Billy Pink)

1. Review and document application processes of current Secondary Application Programs, develop consistent processes across these programs to the extent possible, and use technology wherever possible to increase efficiency. 2. Review and document the secondary application process for Health programs; identify potential process improvements and apply this model to other secondary application programs, including Police Academy, Sheriff's Corrections Academy, and Craft Brewing. Elements to review include: a. Program website b. Automated application form (and other application materials) c. Communications touchpoints with students d. PeopleSoft requirements (service indicators, student groups, etc.) e. Checklist management f. Review of application materials by admissions panels via ImageNow g. Consider impact of Guided Pathways implementation on secondary application programs h. Since the Pathway Degrees are AAs, how would in-service students apply for the Sheriff's Corrections Academy Certificate, given that the standalone certificate is not eligible for financial aid? i. Advocate for the SWD and its secondary application programs with the Guided Pathways Steering Committee

Dean Workforce Dev
Support Guided Pathways Implementation (Miller) (Billy Pink)

Continue to represent the SWD on the Guided Pathways (GP) Steering Committee (and any appropriate sub-teams) in order to support full implementation of the pathways model. The goal of the Guided Pathways Initiative (GPI) at GRCC is to help students select, persist in, and successfully complete an academic program in a minimal amount of time, with minimal excess credit accumulation. The focus of the 2016-17 AY was on the identification of ten pathways or meta-majors, and the necessary curriculum revision and alignment. With a planned launch of a Pathways student application for winter 2018, the focus for the SWD for the short-term (completion date, July 1, 2017) will include: 1. Ensure seamless transition in the ability of new students to declare an interest in one of the credit-based secondary application programs prior to orientation 2. Ensure seamless transition in the ability of new students to enroll in non-credit training programs offered at the M-TEC 3. Expand the use of career coaching tools, as well as faculty participation in orientation and advising 4. Coordinate communications and staff training related to Guided Pathways implementation in SWD.

Dean of Instructional Support
Experiential Learning Department Vision (Sheila Jones)

The goal of this Action Project is to create an updated vision of the Experiential Learning Department, with particular attention to growing the Honors program and defining the entire department as primarily faculty- or student-facing. The outcome of this project will also inform overall IS Department goals with regards to faculty professional development and space.

Dean of Instructional Support
Implementation of Updated College-wide Plan for Assessment of Student Learning Outcomes (Sheila Jones)

The goal of this Action Project is to take stock of the learning outcomes assessment work that has been done across the College over the past few years and devise an updated comprehensive plan for the assessment of student learning outcomes, including general education learning outcomes assessment. This project is also associated with CAP 1.4.1 - Implement Institutional Assessment of Student Learning.

Dean of Instructional Support
Reestablish the Center for Teaching Excellence (CTE) under Faculty Leadership (Sheila Jones)

This Action Project builds upon the 2016-17 Action Project to continue to reestablish the CTE under the leadership of a Faculty Liaison/Director, the CTE Advisory Team, and with the IS Dean's support. The primary goals of the 2017-18 project are to further the CTE's prominence as a hub of faculty engagement and development (including the use of space on the third floor of the Main building as well as at other GRCC campus locations and virtual spaces); to continue to support and recognize innovative teaching practices; and to create a comprehensive professional development plan for all IS-affiliated faculty liaisons/coordinators.

Dean of Instructional Support
Support Implementation of Guided Pathways Initiative (Sheila Jones)

The IS Department will continue to assist with the implementation of the Guided Pathways Initiative (GPI). This initiative ties all of the various units and responsibilities of the Department together in providing broad leadership and guidance to this project, directing related curriculum development projects, reorganizing the College Catalog, enhancing our focus on four-year university partnerships and agreements, creating faculty professional development opportunities about the GPI at GRCC, and examining how the GPI can support Honors students in completing the Honors Program, earning their degree, and transferring to the college/university of their choice.

Dean of Student Success & Retention
First Scholars Project (R. Ross) (John Cowles)

Three year graduation rates for full time students attending GRCC as their first college experience have averaged 14% in the past five years and are much below national benchmarks. The goal of this project is to significantly increase the number of this cohort of students who earn a credential through a targeted college-wide campaign including recruitment, marketing, financial incentives, social experiences, and concierge-style academic support systems.

Dean of Student Success & Retention
One Stop Housing, Food and Employment Support Hub (C. Sain) (John Cowles)

GRCC survey results indicated that 45% of GRCC students are food insecure, 35% are housing insecure and 9% experienced homelessness for at least one night in the last year. These results are reflective of the reality experienced here at GRCC when working with students. The One Stop Housing, Food and Employment hub will serve as a means to assist students facing these social barriers.

Dean of Student Success & Retention
Revising Advising at GRCC (J. Cowles) (John Cowles)

The goal of this project is to update the Advising model at GRCC to provide for more flexible options for students and to increase the capacity of classroom faculty to provide academic advising.

Dean of Student Success & Retention
Student Success and Retention Website Content Development (T. Payne) (John Cowles)

The goal of this project is to revise and streamline all web pages within the Division. The vision statement for this project is Supporting student success. Nothing less!

Dean's Office - School of Arts and Sciences
Direction of campus-wide OER initiative (Michael Vargo)

Provide information and develop support for the Open Educational Resources (OER) initiative to reduce instructional materials costs for GRCC students.

Dean's Office - School of Arts and Sciences
Guided Pathways Initiative (GPI) (Michael Vargo)

To design a framework that brings together current initiatives at GRCC that support student success and to unite these initiatives toward the goal of helping students select, persist in, and successfully complete an academic program in a minimum amount of time.

Dean's Office - School of Arts and Sciences
Implement Year 5 of New Evaluation Process (Michael Vargo)

Our Associate Dean of Evaluation and Hiring, Chris Johnston, will champion this project and it will be part of his performance evaluation. Chris will serve on the Faculty Evaluation Implementation Team and institute improvements (particularly in non-negotiated processes­ e.g. FPE Form and Plan) of the new system. Melissa Polanco will support this work, and it will also be part of her performance evaluation.

Dean's Office - School of Arts and Sciences
Lead Transfer CAP (Michael Vargo)

Mike Vargo will lead this team. The team will continue specific intervention projects begun in 2013-16, and expand its efforts to include strengthening our transfer model and creating new opportunities for transfer for our students. Mike will be the champion of the Transfer End of the Strategic Plan and, therefore, oversee progress on all CAPs associated with that end. Amy Kirkbride will support this work, and this project will be part of Mike's and Amy's performance evaluations.

Department of Experiential Learning
Pilot the new Honors Program [Champion is Michael Schavey] (Michael Schavey)

The Honors Program is piloting new curricular and admission changes. This action project will support the implementation of those changes.

Department of Experiential Learning
Study Away Incident Tracking [Champion is Michael Schavey] (Michael Schavey)

Develop a process to track incidents that occur during Study Away experiences.

Department of Experiential Learning
Study Away Pre-Departure Orientation [Champion is the Experiential Learning Support Professional] (Michael Schavey)

To coordinate one centralized pre-departure orientation for all students participating in a study away experience.

Dining Services
Install Espresso equipment for The Sneden Cafe (champion: Keaton Krupa) (Evan Macklin)

Continue developing our capabilities of offerings at the Sneden Café

Dining Services
Use Org Sync to communicate more effectively with the GRCC community (Evan Macklin)

The goal of this project is to increase our capabilities of digital communication between Campus Dining and the GRCC community.

Dining Services
b. Develop a student led "Food Committee" and address survey result comments (champion: Keaton Krupa & Hillary Fisk) (Evan Macklin)

To involve our customer base in the day to day operations, taking into account their desires, concerns, and needs in any one of our dining locations.

Enroll Ctr & Admissions
Guided Pathways and Orientation Program Development (Evan/Lori) (Lori Cook)

This project will focus on the implementation of Guided Pathways for the Winter 2018 semester. Orientation content will need to be changed and developed to accommodate Guided Pathways. The goal is to develop a system that works within the orientation model to assure students are in the appropriate pathway and provide information, resources and materials that allow them to enroll in classes accordingly and declare their plan intent if they are ready.

Enroll Ctr & Admissions
Improved Admissions Processes- Application, Scanning, Welcome Letter (technology information) (Lori/Eric/Jose) (Lori Cook)

This project will encompass several sub areas to improve the overall admissions experience. It will include: 1) Overhaul off the admissions application; 2.) Streamline the scanning and imaging process for direct routing of faxes and pdf documents; 3.) Overhaul of the welcome letter to include direct information for students access to technology. Work has already begun on the admissions application and IT project requests have been submitted to support #2 and #3

Enroll Ctr & Admissions
SAT Direct Placement (Lori/Eric) (Lori Cook)

The focus in the first year will be collecting data and reviewing initial student success and correlating data with SAT scores. The IRP office will be a primary partner and stakeholder in this work. We will also work closely with the College Board for test score data and college readiness thresholds. The Fall 2017 class will be our first student entering with the new SAT test.

Facilities
Bostwick Parking Phase II Renovation (James Van Dokkumburg)

Completion of the design, bid, award, and implementation of Phase II (summer 2017) renovations to the Bostwick Parking Ramp, and planning, bidding and award of Phase III (summer 2018).

Facilities
Divisional Strategic Visioning - Continue planning to identify shared goals and project initiatives. (James Van Dokkumburg)

Create and achieve a shared divisional strategic vision focusing on shared work; camaraderie; trust; improved customer service and sense of belonging

Facilities
Ford Fieldhouse Renovation (James Van Dokkumburg)

Design, Bid and Award a thorough modernization and renovation of the Ford Fieldhouse. Assuming funding is secured and the project schedule endorsed, the project will be ready to commence Summer 2018. While not a transformational renovation for the facility, in-situ improvements will be thorough and robust, vastly improving the environment for all.

Financial Aid
Default Aversion and Reduction (Paul Doane) (Ann Isackson)

Fully implement initiatives identified by the Default Management Team in an effort to reverse the upward trajectory of the college's student loan cohort default rate (CDR) and, over a series of years, reduce the 3-year rate below 20%.

Financial Aid
Enrollment Management Services and Call Center Integration (Kristi Welling, Jason Schueller, Lori Cook, Ann Isackson) (Ann Isackson)

The initial phase has been achieved with extensive training, the reconfiguration (and further modification) of office and front facing customer service areas, and refinement of the student intake process including implementation of a pager system. Some student employee and call center staff cross-training efforts have been initiated. Student complaints remain low and wait times short except leading up to semester starts. This appears to reinforce the value of the new customer service model. In the next phase, we will focus on the development and integration of an enrollment management customer service ethic with the goal of empowering staff to proactively identify student barriers and form cross functional teams to resolve these issues with input and support from Enrollment Management leadership. Monthly joint team meetings, cross training and Knowledge Base development will continue. Job shadowing will be initiated to help staff gain a greater understanding of the work their Admissions, Enrollment Center and Financial Aid coworkers do and to better integrate knowledge gained through training into their daily jobs. Work will continue with the goal of more fully integrating staff scheduling, imaging, and call center activities. Assessment tools will be identified and implemented to better gauge student satisfaction and to determine further training and process improvement needs.

Financial Aid
Federal and State Compliance Initiatives (Andrew Masters/Beverly Daily/Sandi Glennemeier/Paul Doane/Becky Rahn/Sarah Laycock) (Ann Isackson)

Compliance with federal and state regulations is essential to ensure GRCC's continued eligibility to award and disburse financial aid to our students. Material deficiencies in financial aid-related processes or procedures can lead to negative audit findings and costly fines. In recent years, the financial aid profession has witnessed extensive regulatory changes, increased oversight, and heightened institutional accountability. For these reasons, it is important to regularly assess financial aid compliance. Choice Consulting conducted a review of financial aid policies and procedures in April 2015. In their report, a number of areas for improvement were identified. Additionally, a recent January 2017 site visit with Choice Consulting has identified the need to make further adjustments to our clock-hour program billing, awarding and disbursement practices to align with Cash Management regulations. Further, the State of Michigan audit completed in 2016 highlighted a need to strengthen coordination between the Financial Aid and Cashier's offices and more fully implement a system of checks and balances related to awarding and state billing. Knowledge gained through the state audit, as well as recommendations documented in Choice Consulting's report and during follow-up visits, will continue to guide compliance assessment and procedural and process changes for 2017-18.

Financial Aid
Reducing Financial Barriers for Students (CAP 1.2.4) (Ann Isackson, Sarah Laycock, Paul Doane) (Ann Isackson)

To assist students in achieving their educational and career goals by helping to eliminate financial barriers to student success. This will be accomplished through the development and implementation of new scholarship opportunities; improving utilization of work-study funds and methods for connecting students with on-campus employment; expanded financial literacy education; and the identification and reevaluation of institutional policies that inadvertently create additional financial obstacles.

Ford Fieldhouse
Divisional Strategic Visioning (Rick VanderVeen)

Identify shared goals of the Finance and Administration departments.

Ford Fieldhouse
Process Documentation (Rick VanderVeen)

The FFH staff is in the process of documenting our processes. Our goal is to have a living document to help us consistently deliver service and ensure that incoming staff members are always left with useful instructions on how to deliver service properly. An added benefit of a well documented process, is the ease of its evaluation and transformation. Staff can identify areas within a process where breakdowns occur and work together to revise areas that consistently create trouble.

Ford Fieldhouse
Process Evaluation (Rick VanderVeen)

The process evaluation project aims to clearly identify what we do for our users and the ways in which we complete those tasks right now. Once we've identified and settled on our most primary functions as a department we hope to determine if what we are doing is being done well, needing revision, or something we should discontinue entirely. Those needing revision will be revised. Those needing nothing will be continued as-is. Those that may need to be dropped entirely will be.

General Counsel/Lab Rel
Accessibility Team (Katherine Keating)

Create College Accessibility Team protocols for identification and response to accessibility concerns and trends.

General Counsel/Lab Rel
Create meaningful compliance training for faculty. (Katherine Keating)

Work with the Faculty Association leadership to create meaningful compliance training for faculty.

General Counsel/Lab Rel
Negotiate successor APSS Contract (Katherine Keating)

Complete a multi year fiscally responsible collective bargaining agreement with APSS.

Grants and Resource Development
Exploration of Department-Specific Grant Priorities (Judith Larsen)

The Grants Department launched its Annual Plan in FY 2016-2017 to identify key college and department priorities. A number of these priorities required a deeper exploration of the desired goals and outcomes to be achieved with grant funding. In FY 2017-2018, Grants Department staff will work more closely with faculty and staff to glean information about how grant funding can support the implementation of specific priorities. This information will drive research on grant sources and subsequent applications to funders to support key projects.

Grants and Resource Development
Review of Current Grant Database Functionality and Options for Improvement (Judith Larsen)

The current IT Works Grants Database was fully implemented in 2009. Since then, the market of available database options to support the work of grant professionals has expanded significantly. A comprehensive review and comparison of the cost and overall functionality of the current and other database options in relation to the needs of the department is necessary to ensure a product that fully supports the department's work

Human Resources
Automated time entry system - pilot for new software (Catherine Kubiak)

Human Resources has requested to be a pilot group for the recently purchased Gideon Taylor software. IT leadership has indicated this will be a potential solution for automated time entry (and eliminating approximately 8 hours of data input).

Human Resources
Finance & Administration - strategies for valuing work, communication and learning/development (Catherine Kubiak)

Our finance and administration leadership is currently working on strategic planning that will include the 2017-2018 fiscal year. We anticipate that there will HR related projects that come from the Finance and Administration strategic planning session(s) and we will be assisting in those projects.

IRP
GRCC AQIP Systems Portfolio Development (Donna Kragt) (Donna Kragt)

The goal of this project is to successfully organize the GRCC community to submit a completed AQIP Systems Portfolio by November 1, 2017 as well as disseminate the findings of the report as appropriate.

IRP
Historical Analysis of IRP projects (Heath Chelesvig) (Donna Kragt)

Create a rubric using AIR developed standards for institutional research work and then analyze 2 years of IRP weekly reports against this rubric. The goal of this project is to determine whether IRP uses its time wisely given current IR guidelines.

IRP
Implement Alumni Insight (Mark Champion) (Donna Kragt)

The purchase of Alumni Insight will assist us in finding employment or follow-up data on our graduates and students that have attended GRCC. The product will assist us in locating where are alumni are working, what jobs they are getting, and what skills and certifications they have. The purchase of the Program Outcomes module will assist us by matching our student records against the Alumni Insight data revealing follow-up information by program. (See accompanying brochure.) The action project will assist users and other stakeholders in obtaining valuable information about our Alumni which can be used for a variety of purposes. (See below.)

IRP
Provide new student data to the Financial Literacy Team.(Bruce Morrison) (Donna Kragt)

Identify methods of tracking data for outcome measures where no tables/data currently exist. Attend team meetings and determine which new data are needed to further identify challenges among students who are in default or heading into default.

IRP
Training module on survey development & administration policies related to survey administration (Denyse Bening) (Donna Kragt)

The goal of Survey Development & Administration Policies training module is to provide current information regarding survey development, procedures, and policies at Grand Rapids Community College.

IRP
Using the Council for the Advancement of Standards in Higher Education (CAS) for process improvement (Anne Meilof) (Donna Kragt)

This project will use a formula established by CAS to evaluate and improve student services within a division of the college (most likely Student Life). The steps include forming a team; identifying collecting and reviewing evidence; identifying discrepancies and corrective action; and putting action plans into place. I will serve as facilitator of the process.

Information Technology Services
Classrooms Digital Ready (David Anderson)

Upgrade projectors and switching gear to accommodate digital signals from new device

Information Technology Services
Continue to work on IT disaster recovery and business continuity plans (David Anderson)

Continue the development and testing of an IT Disaster Recovery Plan/Business Continuity Plans

Information Technology Services
Create a IT security training plan (David Anderson)

Have every college employee trained on how to indentify phishing attempts and other attempts gain access to college computers, data and other information.

Information Technology Services
Enhance and Improve video sharing system (David Anderson)

Shutdown Raidercast and replace with Youtube and\or other some other video sharing software

Information Technology Services
Implement Forms Solution (David Anderson)

Procure and implement a PeopleSoft integrated forms solution. This would allow creation of authenticated forms that are able to use PeopleSoft data in real time, as well as workflow.--and, where applicable, to update PeopleSoft data. Forms would be able to be created with a much smaller commitment of analyst and customer time than our current frameworks, enabling the accelerated completion of projects touching all functional areas of GRCC, including but not limited to Human Resources, Financials, Student Financial Aid, and Student Records.

Information Technology Services
Implement Windows 10 campus wide (David Anderson)

Upgrade classroom\staff computers to Windows 10

Information Technology Services
Improve I.T. Customer Service Experience (David Anderson)

Improve Customer Satisfaction through the implementation of a formalized system to analyze customer data, feedback and suggestions. Champion of Customer Satisfaction & Monitoring System: Kurt Meinders and Customer Support Team Analysis of IT Staffing Levels & Training to enhance customer satisfaction Champion: David Anderson

Information Technology Services
Improve IT Asset Management tracking and PC life cycle processes (David Anderson)

To provide and support the entire GRCC campus with reliable, sustainable, secure and cost effective assets; including software, hardware and training.

Information Technology Services
PeopleSoft Campus Solution Upgrade including tools (David Anderson)

Student Records, Financial Aid and Admissions primarily. Since a PeopleTools upgrade will be required as well and PeopleTools upgrades affect customers using our other PeopleSoft applications (Campus Solutions and Human Capital Management), albeit to a lesser degree. We will strive to combine implementation and testing cycles with regular patches to reduce the amount of required testing by users. Champion: Mike Passer

Lakeshore Campus
Ensure Staff Are Updated/Trained On New Policy Changes (David Selmon)

Staff and student employees should be trained and updated with all the new policy changes on a continuous basis. Staff are generalist in many ways and need to be knowledgeable in 1) how to best answer student questions, 2) know internal contacts/offices to refer students to and/or themselves to get answers/assistance.

Library/Learn Commons
Create and develop effective library branding for marketing and outreach (Brian Beecher)

Develop a plan and implement a branding strategy that includes an improved web presence (including Libguides), increased collaboration/partnerships with related departments and programs, and better marketing to administration (and to the campus as a whole). Using the Library & Learning Commons model, this work will establish a clearer understanding the library's role in student learning and success.

Library/Learn Commons
Expand and Further Develop Library Programming and Events (Brian Beecher)

Develop a plan and implement expanded library programs and events to better engage and support student learning. A planning document with budget projections will be created. Building on the LLC Outreach Calendar, additional larger-scale events will be planned and developed. Librarians and staff will work with the Director of the Library & Learning Commons and non-library programs/departments in developing these larger-scale events.

Library/Learn Commons
Inventory 50 percent of the library physical collection (Brian Beecher)

This goal is a continuation from the previous year. Due to staffing changes, this project got a much-delayed start. Although a process for performing inventory is in formation, the inventory process is just beginning. Toni Harrington (Circulation Specialist) will continue work on the project by creating the procedure, identifying shelf spacing for balanced shelving, identifying materials needing repair or withdrawal, and identifying missing materials. The goal of this project is to complete 50-percent of the collection by June 30, 2018. This is a large, very time-consuming goal that requires much assistance from our student workers.

Occupation and Disability Support Services
Improving Occupational Support Program and Building Awareness of OSP Services (Sarah Rose)

Goal is to elevate Occupational Support Program to an advising program that is known by students, staff, and faculty and is valued for it's specific function in supporting students who are enrolled in degree programs that are designed to help get students into employment opportunities.

Occupation and Disability Support Services
Plan/Execute Occupational Support Event (Sarah Rose)

To build relationships within the School of Workforce Development by envisioning and coordinating a large campus wide event to highlight Occupational Careers, Majors, or Jobs.

Print & Graphics
Design Templates for certain materials that have the College Branding Built In (Danelle Sedore)

The Design Conductor portal is new. The Student Work Experience is a continued proposed option for GRCCePRINT's future for College and Customer Support. This is also used by our external schools under the Diocese of Grand Rapids

Print & Graphics
Present the Student Work Experience Draft to Administration for an option to continue our services in-house and externally. (Danelle Sedore)

Offer online design layout templates for internal and external customers to maintain their branding styles that will seamlessly transition to our online printing services.

Purchasing
Divisional Strategic Visioning (Mansfield Matthewson)

Continue planning to identify shared goals and project initiatives.

Purchasing
EProcurement (Mansfield Matthewson)

Continue to pursue and promote paperless Purchasing operation - EPOs, bidding, registration, reverse auctioning, etc.

Purchasing
Supplier Inclusion (Mansfield Matthewson)

Fully engage Supplier Inclusion Team and develop strategies. Continue to trains BCOs and Assistants on supplier inclusion issues. Continue to monitor and measure. Ensure equity in GRCC spend.

Staff Development
Be more intentional with professional development, events, and activities to create a sense of belonging. (Jessica Berens)

Connecting this action project to the HLC Systems Portfolio Section 3 Evaluation and Recognition. Staff Development offers professional development, events, and activities throughout the year to encourage engagement, building connections, and professional growth. This action project will address being more intentional about creating a sense of belonging. For example at the Holiday Breakfast and Employee Recognition asking employees for feedback. Hearing from employees the engagement opportunities they are interested in and what makes them feel included. We anticipate that there will HR related projects that come from the Finance and Administration strategic planning session(s) and we will be assisting in those projects.

Staff Development
Compliance Training - eLearning assigning, tracking, reporting (Jessica Berens)

Increase the number of GRCC employees receiving and completing Title IX Sexual Misconduct, Sexual Harassment Awareness Training, Ethics Monitoring, Drug and Alcohol Abuse Prevention and requiring participation in online or face-to-face training for all employees. And tracking and reporting on the completion data in an effort to increase completion rates.

Staff Development
Track, monitor and provide consistent data for all learning opportunities for faculty and staff. (Jessica Berens)

Track, monitor and provide consistent data for all internal and external learning opportunities for faculty and staff in Administer Training and compliance trainings in Skillport. Ideally this would mean import data from Skillport to Peoplesoft and having Peoplesoft be the primary database where the professional development summary is housed. If this process is not possible, then creating consistent reports both in Skillport and Peoplesoft. Phase I (automated reporting for Facilities compliance trainings) was completed Fall 2016, however, there are other opportunities for improvement with this project. Phase II will include automated reporting for all compliance trainings and Phase III will include automating the tracking process for Leave of Absence external training.

Stud Employ Serv
Job Fairs (Luanne Wedge)

The goal of this project is to develop a new system for offering job fairs. We have struggled with job fair attendance in the past, and have made the decision to make changes to how these are offered. We plan on offering at least one smaller job fair per month. We will work on better advertising, working more closely with academic departments, and our Communications department. If successful, this initiative could continue to grow to include more employment related activities (practice interviews, employer panels, etc.).

Stud Employ Serv
Student Employee Employability Skills Training Series (Luanne Wedge)

It is our goal over the next several months to develop and offer a series of employability skills training sessions for our student employees. These would include a variety of sessions including communication skills, foundational skills, resume development, phone and email etiquette, etc. Most of these sessions have been identified. We will now focus on curriculum development, learning outcomes and logistics.

Student Life & Conduct
Improve and increase communication - website, social media, OrgSync, etc. (Caroline Blair)

The Student Life and Conduct websites need to be merged and more current, relevant content needs to be added to more accurately represent the office's work. The capabilities of OrgSync have grown in the past year for GRCC ' with campus calendar options, program assessment, 50 additional portals and students' ability to access OrgSync without creating a login, we are able to communicate with all GRCC students much easier. We need to spend time to create a communication plan that includes intentional and consistent but original content to inform students about everything going on around campus.

Student Life & Conduct
Increase the support and training opportunities for students and student leaders. (Caroline Blair)

Given the current enrollment trend, we need to not only spend some time this year planning events that are inclusive, low cost and high impact, but also aid in creating a sense of belonging, are personally developmental and/or encourage students to connect with each other. This could include two day-long leadership retreats similar to the event we hosted in Fall 2016, potentially a workshop series hosted by our office, etc. We also plan to continue working with other academic and service departments across campus to add value to existing events or create new events/programs.

Student Life & Conduct
Review and improve the club/organization structure, policies and procedures (Caroline Blair)

We need to spend some quality time and energy reviewing, evaluating and enhancing our work with student clubs and organizations. We will address this work in various realms, with each staff member acting as champion for a portion of the review and any forthcoming changes. These areas will include: Review of our current structure and process for recognized student organizations (regarding constitutionality, academic vs. social clubs, requirements for starting and maintaining status, etc.) Review and enhance advisor training and roles within clubs. Evaluate and improve policies and resources for clubs (such as use of GRCC logo, storage space, inventory requirements, etc.) Potential direction to clubs/orgs away from formal "constitutional" structure, depending on structure found to be most effective for clubs at community colleges.

Student Records
Enrollment Reporting (Valerie Butterfield)

To review our current enrollment reporting process for weak spots and make changes to ensure compliance and exceed required reporting thresholds, specifically review our program level reporting.

Student Records
FERPA (Valerie Butterfield)

The FERPA policy is up for review in 2017-2018. The Student Records office will be the leaders in developing resources for the college and revising the current policy. We have already taken steps in 2016-17 by introducing a universal FERPA form. We will design and implement training campus wide on FERPA. We will also establish best practices as a guide for departments in order to ensure consistency of application across the college. In addition to the policy document and FERPA annual notice we also plan to share the information through the Enrollment Management Knowledge Base.

Student Records
eTranscripts (Valerie Butterfield)

We would like to implement e-transcripts as the method for students to request official transcripts to be sent to transfer institutions. This will provide 24/7 request and deliverability of transcripts and will offer additional customer support for students and GRCC staff.

Student Support Services
Application Improvemnt (Victoria Powers)

The goal of this action project is to redesign the current TRIO/SSS paper and electronic application to better identify the required demographic characteristics and capture student identified needs.

Student Support Services
Intake Improvement (Victoria Powers)

The goal of this action project is to improve the 1 on 1 intake done between TRIO advisor and student. Currently the intake is interview based and has a heavy emphasis on future goals. The majority of our students are not at a point where they can conceptualize their career goals and/or are unclear for the "why" behind their identified academic/career goal. Instead the intake will shift to an eco-map to take into consideration multiple facets of potential needs: career, financial, personal, academic, social, and basic. I also foresee this being done by the student prior to their intake appointment allowing more time for the advisor to discuss the needs with the student.