GRCC END: Student Success Pathways

Academic Support Services
Academic Support & Tutoring Services Cross-Campus Collaboration Projects (Donald Van Oeveren)

Academic Support & Tutoring Services will identify current collaborations and develop additional partnerships with Student Success areas and Academic Departments to achieve optimum student success.

Academic Support Services
Accessibility for CRLA Level II Online Tutor Training Modules (Donald Van Oeveren)

In order to make all training modules accessible for all students, CRLA Level II training modules will be transferred to a video format with closed caption capabilities. This will include standardization to meet all ADA requirements.

Academic Testing Center
Academic Testing Center security and operation review (John Cowles)

This project will review the operation of the Academic Testing Center as well as associated security processes (hiring employees, testing equipment and software, security equipment). This will ensure that our testing center is providing the best testing environment for our students, faculty, and our community.

Academic Testing Center
Assisting with implementing campus-wide tester identification procedures, including online tester verification (John Cowles)

This project will implement campus-wide procedures for determining tester identification, including online tester verification. The Academic Testing center has been involved with establishing the recommended HLC procedures for verifying online tester identities and will assist with the ongoing phase of implementation, partnering with the Distance Learning and Instructional Technologies (DLIT) Department. This project may occur in conjunction with the enactment of mandatory distance learning orientation

Adult Education & Grand Rapids Learning Center
Amend GRLC attendance policy (John Cowles)

The GRLC attendance policy needs to be assessed and re-created to lay-out successful and realistic expectations that we can enforce for the students in our program. Our goal is to create a new attendance policy that is enforceable for the growing number of students in the program.

Adult Education & Grand Rapids Learning Center
Implementation of Burlington English (John Cowles)

The goal is to align our ESL program with the new WIOA curriculum standards.

Athletics
CLS100 & PY 97 Courses for Student-Athletes (Orletta Caldwell)

To develop and implement an Introduction to college courses specific to student-athletes (S-A). These courses will serve as a means to introduce the S-A to college life. S_A's are held at a higher standard to the normal student population and have more mandatory requirements. This courses will serve a way to educate the student-athlete on the transition from high school to college, but present issues common to S-As.

Athletics
Improve Athletic Department Policies and Procedures (Orletta Caldwell)

To explore the opportunity and capacity to increase GRCC enrollment, transfer, completion through the growth of the Athletic Department. Specifically look at our relationships in relationship to other departments within GRCC. Assure that the student-athletes academic path leads to graduation and transfer opportunities as a NCAA Division I qualifier.

Cashier
Image Now (Jane Mohr)

The goal of Image Now is to eliminate paper, organize processes, and have more hands on access to forms and information in the Cashier's Office

Cashier
Leadership Transition (Jane Mohr)

Successfully transition leadership from retired Director to new hire.

Cashier
Tuition Refund Policy (Jane Mohr)

To update/revise the current Tuition Refund policy for students

College Advancement Office
$10 Million Scholarship Campaign (Erin Cisler)

To raise $10 million for discretionary scholarship dollars.

College Advancement Office
$3.5-$5.0 million fund-raising campaign for Main Building Rennovation (Erin Cisler)

Raise $3.5 - $5 million dollars for the renovation of the 1st floor and G-2 of the Main Building for a revamped one-stop student center that includes counseling.

College Advancement Office
Annual Plan Implementation (Erin Cisler)

To create a plan that will map out, for the entire year, specific touch points for our current donors and prospects. This plan is aimed to increase efforts around friend-raising and fundraising. These touch points will be specific communications, mail solicitations, in-person solicitations, events, and other touch points we determine (i.e. birthdays, anniversaries, etc.)

College Advancement Office
Raisers Edge Implementation (Erin Cisler)

To successfully convert PeopleSoft Contributor Relations to Raiser¿s Edge NXT, and fully implement and integrate Raiser¿s Edge into our daily work and processes.

Communications
Complete redesign of grcc.edu homepage (Leah Nixon)

The goals of this department action project are to: 1) create a responsive website; 2) implement global improvements to the website that enhance user experience; 3) develop a consistent process for addressing website content.

Communications
Implement global template improvements to grcc.edu (Leah Nixon)

The goals of this department action project are to: 1) implement global improvements to the website that enhance user experience; 2) develop a consistent process for addressing website content.

Counseling & Career
Development of a comprehensive counseling and career center. (Lynnae Selberg)

The goal of this project is to specifically develop a comprehensive Counseling and Career Center. This center will focus on the mental health & wellness needs of our students through personal counseling. It will develop resources for students and make necessary referrals. The Center will work with students around career exploration and career development for those deciding students. They will provide individual, group, workshop and classroom sessions as they work students through the career pathways process.

Dean Acad Outrch
Middle College Programs (Daniel Clark)

Work with secondary partners, like East Kentwood, GRPS, KISD in creating and implementing start up of a middle college program for fall 2017

Dean Acad Outrch
Part - Time Evening Off Campus Students - CAP 1.3.2 (Daniel Clark)

Create and improve student services for part-time evening students at off campus locations

Dean Stud Affairs
Guided Pathways Initiative - Tina Hoxie (Tina Hoxie)

This project implements the Guided Pathways model. This requires systematic changes to improve both access and success. Clearly structured, coherent program pathways will be developed that enable students to meet their career and transfer goals. The project requires redesigning instruction, curriculum, and student support services to facilitate students¿ learning and success as they progress to completion. As a systems change, all of the Academic and Student Affairs area will be involved. Additional college resources may be required. Key organizational processes include: admissions, advising, orientation, program review, curriculum development, transfer, classroom instruction, tutoring, financial aid, student progress tracking, high school outreach. Goals: - Clarify pathways to student end goals - Help students enter a pathway - Keep students on path - Increase student completions

Dean of ISIS
Continue implementation of Assessment of Student Learning ( CAP 1.4.1) (Patricia Trepkowski)

To continue the implementation of student learning outcomes assessment at the course, program, ILO, and General Education level.

Dean of ISIS
Curriculum, Teaching and Faculty Professional Development and Guided Pathways Initiative (Patricia Trepkowski)

To assure the work of the Instructional Support area is aligned with and advances the Guided Pathways Initiative.

Dean of ISIS
Instructional Support Space (Patricia Trepkowski)

To create an inviting, functional space for Institutional Support to house the Dean, Curriculum Specialist, Curriculum staff, CTE, Experiential Learning. This space should be in proximity to the DLIT space. All efforts around Guided Pathways ¿ curriculum, teaching, student support ¿ require faculty learning and faculty collaborative work. This will be enhanced and made more effective by a dedicated faculty support space.

Dean of ISIS
Reestablish the CTE with the new structure of faculty leadership (Patricia Trepkowski)

To reestablish the CTE under the leadership of a faculty director, a faculty work team, and a faculty advisory board with the administrative support of the Dean of IS.

Dean of Student Success & Retention
First Scholars Project (John Cowles)

Three year graduation rates for full time students attending GRCC as their first college experience have averaged 14% in the past five years and are much below national benchmarks. The goal of this project is to significantly increase the number of this cohort of students who earn a credential through a targeted college-wide campaign including recruitment, marketing, financial incentives, social experiences, and concierge-style academic support systems.

Dean of Student Success & Retention
Improving Utilization and Effectiveness of Early Alert Efforts (John Cowles)

The Data Warehouse will create a designation for all students flagged via Early Alert by labeling each student and importing the data information into PeopleSoft. This will allow Student Success and Retention to better understand the demographic and other key indicators of students flagged in Early Alert. Project Owner: C. Sain

Dean of Student Success & Retention
Provide Additional Student Support to Latino Students-CAP 1.3.3 (John Cowles)

The goals of this project are to: Increase college engagement of Latin@ students. Increase the persistence rate of Latin@ students participating in mentoring and learning communities. Increase the course success of Latin@ students participating in mentoring and learning communities. Project Owner: D. Hernandez-Gomez

Dean of Student Success & Retention
Revising Advising at GRCC (John Cowles)

The goal of this project is to update the Advising model at GRCC to provide for more flexible options for students and to increase the capacity of classroom faculty to provide academic advising.

Dean's Office - School of Arts and Sciences
Direction of campus-wide OER initiative (William Faber)

Provide information and develop support for the Open Educational Resources (OER) initiative to reduce instructional materials costs for GRCC students.

Dean's Office - School of Arts and Sciences
Implement Year 4 of New Evaluation Process (William Faber)

Our in-coming Associate Dean of Evaluation and Hiring, Chris Johnston, will champion this project and it will be part of his performance evaluation. Serve on Faculty Evaluation Implementation Team and institute improvements (particularly in non-negotiated processes - e.g. FPE Form and Plan) of the new system. Melissa Polanco will support this work, and it will also be part of her performance evaluation.

Dean's Office - School of Arts and Sciences
Implementation of new math placement initiative (William Faber)

Lilly Anderson will be continuing her work leading the implementation of the new math placement initiative built around the use of the ALEKS diagnostic software program. Laura Caulk with be assisting with this and this will be included in both of their performance evaluation plans.

Department of Experiential Learning
Engaged Department Initiative [Champion is Michael Schavey] (Michael Schavey)

Two academic departments have been participating in this grant initiative to strengthen their community engagement experiences for students. The grant concludes on December 2016.

Department of Experiential Learning
Expand the Armen Awards [Champion is Michael Schavey] (Michael Schavey)

In November 2015, a team of faculty and staff along with the support of Armen Oumedian agreed to explore ways to improve the Armen Awards. It was agreed that the format of the awards stay the same, however we will add additional ways faculty can be recognized for innovative pedagogy beyond service learning.

Department of Experiential Learning
Pilot the new Honors Program [Champion is Michael Schavey] (Michael Schavey)

In November 2015, ProDeans approved a pilot of the new Honors Program. Changes to the program involves supporting students currently in the program through the Winter 2017 semester as well as securing faculty leadership to develop the curriculum of the new program to be launched Fall 2017.

Enroll Ctr & Admissions
Enrollment Management Services and Call Center Integration (Jason Schueller and Lori Cook) (Lori Cook)

Much integration has already been done but this is an ongoing project. We have now established extensive calling campaigns, but have expanded to the use of texting. Staff also are highly trained to answer inbound phone calls, particularly during peak registration periods and semester start times. The next phase of this project will focus primarily on the integration with financial aid phone calls and how we can absorb entry level calls into this center.

Enroll Ctr & Admissions
Mandatory Math Placement (ALEX) (Lori Cook and Jason Schueller) (Lori Cook)

Implement the ALEX placement testing for all new students and all students enrolling in a math class.

Enroll Ctr & Admissions
Mandatory Orientation (Lori Cook) (Lori Cook)

Group advising and online orientation was successfully piloted and implemented last year. This year will be the full restriction of prohibiting enrollment until orientation is complete. This ramps up staffing, space, and resources to sustain a year round model.

Facilities
Preschool Construction (Thomas Smith)

Construction of a new preschool with completion slated by January 2017.

Financial Aid
Default Aversion and Reduction (Paul Doane) (Ann Isackson)

Fully implement initiatives identified by the Default Management Team in an effort to reverse the upward trajectory of the college's student loan cohort default rate and, over a series of years, reduce the 3-year rate below 20%.

Financial Aid
Enrollment Management Services and Call Center Integration (Kristi Welling, Jason Schueller, Lori Cook, Ann Isackson) (Ann Isackson)

The initial phase has been achieved with extensive training, the reconfiguration (and further modification) of office and front facing customer service areas, and refinement of the student intake process including implementation of a pager system. Student complaints and wait times have lessened, which appears to reinforce the value of the new customer service model. In the next phase, cross training and Knowledge Base development will continue. Job shadowing will be initiated to help staff gain a greater understanding of the work their Admissions and Enrollment Center coworkers do and to better integrate knowledge gained through training into their daily jobs. Work will continue with the goal of more fully integrating staff scheduling, imaging, and call center activities.

Financial Aid
Federal Compliance Initiatives (Andrew Masters/Beverly Daily/Sandy Glennemeier/Paul Doane) (Ann Isackson)

Compliance with federal regulations is essential to ensure GRCC's continued eligibility to award and disburse Title IV financial aid to our students. Material deficiencies in financial aid-related processes or procedures can lead to negative audit findings and costly fines. In recent years, the financial aid profession has witnessed extensive regulatory changes, increased oversight, and heightened institutional accountability. For these reasons, it is important to periodically assess financial aid compliance. Choice Consulting conducted a review of financial aid policies and procedures in April 2015. In their final report, a number of areas for improvement were identified. These recommendations will guide compliance assessment and procedural and processes changes for 2016-17.

Financial Aid
Reducing Financial Barriers for Students (CAP 1.2.4) (Ann Isackson, Brynne Roberts, Paul Doane) (Ann Isackson)

To assist students in achieving their educational and career goals by helping to eliminate financial barriers to student success. This will be accomplished through the development and implementation of new scholarship opportunities; improving utilization of work-study funds and methods for connecting students with on-campus employment; expanded financial literacy education; and the identification and reevaluation of institutional policies that inadvertently create additional financial obstacles.

Ford Fldhse
Feedback (Rick VanderVeen)

This project will help us to obtain information regarding areas that our patrons believe that we can improve upon. It is our goal to identify the areas in which our patrons are currently unsatisfied, so that we can attempt to rectify those situations, enabling the Fieldhouse to meet GRCC¿s stated ends relating to access, academic alignment and student success. The feedback project also serves as a collection point for customer complaints. Enhancing and further monitoring of this system is essential to student service.

Genl Counl/Lab Rel
Create new Accessibility Team (Katherine Keating)

EO Compliance Director will create and lead an Accessibility team to form an "Accessibility Plan" for the college. This team will include representatives from IT, Facilities, DSS, Faculty, and other stakeholders to create and execute accessibility-related goals for the college. These goals may include physical accessibility projects (ramps, restrooms, etc.), web accessibility projects (specifically related to software or GRCC website access), classroom accessibility (learning materials, etc.) or any other area of need as identified by this team.

Grants and Resource Development
Cross-College Alignment of Grants Annual Plan Strategies (Judith Larsen)

The Grants Department Annual Plan identifies key college and department priorities and links them to an extensive grant opportunity database and timeline so that advanced planning can take place to prepare for upcoming proposal submissions. To drive grant seeking efforts, separate priorities have sought and listed for the School of Workforce Development and the School of Arts and Sciences. In 2016 ¿ 2017, these priorities will be joined and aligned to provide a cohesive focus for the development of grant proposals that are aligned with the institutional strategies of GRCC.

Grants and Resource Development
Revamped Grants Management Assistance Strategies (Judith Larsen)

As part of the Grants Lab approach, this Department Action Project will result in a revamped Grants Management Manual and a more robust onboarding process for new grant project directors. During the 2016-2017 year, the department will update the Grants Management Manual to align with changes to federal OMB regulations and the revised Grants Policy. The Grants Management Manual serves as a guide for new and existing grant project directors by providing pertinent information to increase the success of grant-funded projects, while providing necessary direction for minimizing problems that may arise. It was last updated in 2013. In addition, the department will expand its onboarding process for new project directors by creating an email series that will be sent over a specified time period to acquaint new project staff with the college¿s grant implementation and management processes. The series will provide valuable information and checklists to supplement the in-person meeting already conducted by the department. This action project is a continuation of the Grants Lab customer service approach outlined as part of the department's Communications Plan.

IRP
Assist with ITS data needs and improve reporting - B Morrison (Donna Kragt)

Integrated Tutorial Support (ITS) is an academic support system which integrates content-specific study and learning strategies into traditionally high-risk remedial math classes. The team has struggled to find accurate data, so I will assist them in their efforts to find valid data and to determine whether the effort is successful or not. Once data are validated, create reports in the data warehouse that can be run without IR input.

IRP
The Noel Levitz Instructional Effectiveness Project - H Chelesvig (Donna Kragt)

The purpose of this project is to measure student perception of Instructional Effectiveness over time at GRCC using the Noel Levitz student satisfaction data

Lakeshore Campus
Increase access to testing (David Selmon)

Set up testing to allow students the opportunity to bypass academic foundations courses, or allow students to be appropriately placed.

Library/Learn Commons
Inventory (Patricia Ingersoll)

Tess will lead this project to develop and implement a sustainable inventory process both to identify any collection gaps and to deaccession materials that no longer meet the criteria for excellence.

Library/Learn Commons
Open Educational Resources (Patricia Ingersoll)

The Open Educational Resources (OER) Project will contribute to the campus knowledge base of these resources and our ability and capacity to integrate Open Educational Resources on Campus. The goal of the project is to encourage and support research and collection development of Open Educational Resources by library staff.

Library/Learn Commons
Space Analysis (Patricia Ingersoll)

The last space assessment for the library was in 2010 and over the past few years, the library here at GRCC has gone through several physical changes. In order to better understand how students are now using the library and to improve service to students, a space assessment is need. The purpose of this space assessment project is to gather information to help us create a space that is conducive to thinking, learning, studying and teaching which all lead to student success.

Occup/DSS
DSS: Improving Accommodations Process and Increasing Awareness Among Faculty (Lynnae Selberg)

The overarching goal is to improve the Accommodations Process for anyone using the Accommodations Agreement, which currently includes students, faculty, and Disability Testing, while decreasing barriers for students. In addition, this action project is designed to respond to faculty, department head, and legal council's suggestions that indicate that the Accommodations Agreement should have the ability to be signed by the student and faculty at the time of discussion as well as be a current reflection of their semester accommodation needs. Through the introduction of a new version of the Accommodations Agreement to faculty and departments, we hope to use the change to educate and improve relations with faculty. Through this new process of signing by all parties which will enhance mutual clarity and understanding, it will be important for us to message to faculty that there is institutional responsibility whether it's signed by one, both, or none of the parties involved.

Occup/DSS
OSP: Identify and increase benefits of OSP for students and departments (Lynnae Selberg)

The goal of this action project is to develop a better understanding of how to present the benefits of the Occupational Support Program to students as well as to occupational departments. Currently, it is very hard to describe the benefits of this program to students beyond the financial services in ways that students can tangibly see. We believe that a review of the grant guidelines, discussions with other schools, and evaluation of the current `value added' for students will identify ways in which we can make our services more robust and valuable to students and occupational departments. We would like to specifically identify ways to better support students who in their academic program are non-traditional for their gender as well as ways that we can partner closer with our liaison departments to support qualified students.

Print & Graphics
Enhance online ordering supporting Customer Service. (Danelle Sedore)

Continue to enhance our online ordering system with templates for our customers to easily submit orders. All of the information on how we produce these orders is imbedded in the template so that the customer does not have to understand or know our process. This will also provide a more accurate pricing structure and save Customer Service time in fixing orders once they are submitted.

Print & Graphics
Review and draft a student work/skill learning opportunity (Danelle Sedore)

Put together a draft of how a student work/learning print center could support student learning in the workforce and be able to support the printing/mailing needs of the College as well as our external education customers.

Stud Records
Graduation Process and Communication Improvements (Bryan Vliem, Amanda Kruzona, Matthew Novakoski, Lakisha Beck) (Diane Patrick)

a. To improve the Graduation process overall. This includes the use of technology to communicate clearly and frequently with students. Steps shall be taken in an effort to increase the number of GRCC graduates, thereby helping individuals to "attain their goals and contribute to the community." Much initial groundwork has been laid which both complies with, and encompasses, new policies and practices initiated by the College (such as adding a Catalog Year section to the Graduation Application). We have also investigated improvements based on critical self-reflection and evaluation (E.G.: making the Graduation Application an online form, then adding conditional logic formatting to enhance user comprehension and overall experience). This project shall continue the above work by evaluating existing practices and determining ways that the overall process may be enriched from the perspective of the student, Student Records Staff, as well as faculty and staff throughout the College. b. Some potential ideas for concrete actions to be taken which aim to improve the process and communication surrounding Graduation follow: i. Increase proper understanding and usage of My Degree Path by students, as well as faculty and staff. ii. Evaluate existing communications and communication plan to students regarding Graduation. Make improvements such as 1. Add a communication shortly before evaluations begin to give students an "update."

Stud Records
Transfer Credit ¿ Revise and improve current incoming and outgoing transfer processes (Bryan Vliem, Amanda Kruzona, Matthew Novakoski, Casey Behling, Janice Holton) (Diane Patrick)

Refine incoming and outgoing transfer processes to improve communication, ease transition for students who are transferring, and create consistent approach for all students.

Student Life & Conduct
Increase student involvement through low budget, high touch programming and through collaborative partnerships (Champions: Director, Evan Macklin, 2nd year grad) (Tina Hoxie)

Given the current enrollment trend (e.g. more part-time students), we need to spend some time this year planning events that are low in costs, but can still have a high impact on the GRCC student population. This will include revisiting the events and programs that are family oriented and more accessible in terms of the day of the week and time of the day. We will also explore hosting events at different locations of campus and some external locations such as the museums and John Ball Zoo. We also plan to continue working with other academic and service departments across campus to add value to existing events or create new events/programs.

Student Life & Conduct
Review and improve the club/organization structure, policies and procedures (Champions: Director, Evan Macklin and Molly Maczka.) (Tina Hoxie)

We need to spend some quality time and energy reviewing, evaluating and enhancing our work with student clubs and organizations. We will address this work in various realms, with each staff member acting as champion for a portion of the review and any forthcoming changes. These areas will include: Review of our current structure and process for recognized student organizations (regarding constitutionality, academic vs. social clubs, requirements for starting and maintaining status, etc.) Review and enhance advisor training and roles within clubs. Evaluate and improve policies and resources for clubs (such as use of GRCC logo, storage space, inventory requirements, etc.) Potential direction to clubs/orgs away from formal ¿constitutional¿ structure, depending on structure found to be most effective for clubs at community colleges.

Student Support Services
Community Campus Branding of TRIO/SSS (Victoria Powers)

The SSS team will be work with the Communications Department at GRCC to improve the visibility and awareness of the SSS program. Due to our small size, not many staff and students are aware of our big impact on student success. The Communication Department is going to assist in developing a business plan to increase our exposure on campus. In collaboration with the Counseling Department, faculty, staff, and students will be exposed to our services, be able to access our services, and seek help better, faster, and with more satisfaction.

Student Support Services
SSS Grant Aid Money in Alignment to Student Participation (Victoria Powers)

Currently, SSS offers approximately $45,000 annually to program students in Grant Aid. The process of recipient selection is coordinated from the Financial Aid Department. The criteria include; EFC, 12 credits earned, and highest GPA. This query is ran annually by Brynne Roberts and the highest GPA is awarded until the $45,000 is spent. Due to low participation rates of program students (approx. 49%) we are going to required that students must meet with their assigned SSS Counselor three times per semester. The initial criteria will continue. The query will now be ran at the end of every semester. VPis responsible for this action.

Upward Bound
Secondary School Retention and Graduation (Rhondo Cooper)

90% of project students served during the project year will continue in school for the next academic year, at the next grade level, or will have graduated from secondary school with a regular secondary school diploma.