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GRCC Knowledge Management Initiative

KMI
According to our strategic priorities (1.3), we are to "establish a culture of evidence to guide improvements." This culture must be based on "shared priorities from which we create collaborative partnerships, clear communication, and effective knowledge transfer to the campus community." To support this, one of our three-year action projects is to develop, implement and evaluate a knowledge management system to improve information retrieval and communication. See CAP 2.1.1.

Focus


There are a number of ongoing projects that relate to knowledge management (e.g. web and learning content management, document management). GRCC knowledge management efforts are also linked to effective leadership and succession planning, as well as the collection of environmental scaning and benchmarking data. However, this knowledge management initiative is focused on particular communities of practice and issues. At a recent Deans Council meeting, our CTO made a presentation and recommendations. From that, the Provost asked for a list of recommended personnel and projects (see draft list of projects in left menu).

Draft Action Plan


Steering Commitee

A steering committee will assist the Provost in leading GRCC's Knowledge Management Initiative. This committee will consist of (1) stakeholders, (2) representatives of communities of practice, and (3) leaders of related temporary or permanent projects. Here are some proposed, charter members:

  • Eric Kunnen and Mike Klawitter (CAP Co-Champions)
  • Sandy Andrews (Department Head and AGC Executive Committee)
  • Howard Shanken (Registrar and Document Management Chair)
  • Frederick van Hartesveldt (Faculty and Faculty Association President)
  • Amy Koning (Faculty)
  • Patti Trepkowski (Associate Provost and Dean of Instructional Support)
  • William Ouchark (Chief Technology Officer, LRTS)
Additional stakeholders, communities and projects will be identified during the first planning year.

Projects

An additional function of the steering committee will be to identify potential projects and chairs:

  • Academic Content Management(Patti Trepkowski and Eric Kunnen)
    • Academic
    • Library
    • Program Review
    • Tracking
  • Records Management (Howard Shanken)
    • Transcripts
    • Prerequisites
  • Document Management - Sharepoint (Donna Kragt)
    • Environmental Scanning
    • Benchmarking Data
    • IRP
  • Web Content Management (Patrick Lapenna and Derek Devries)
    • Communications
    • Community
  • Credit/Noncredit Tracking (Julie Parks)
    • Faculty
    • Student

Timeline and Proposed Steps

The 2008-09 academic year was for planning. During this year, the steering commitee:

  • identify temporary and permanent members of the committee,
  • finished and proposed the action plan to college leadership,
  • prepared an associated budget request,
  • coordinated project work

The 2009-10 academic year is for training, process and tool implementation.

The 2010-11 academic year will be for measurement and refinement.

* The timeline and proposed steps will need to be significantly refined by the steering committee.


Special Report on Academic Content Management (December 1, 2009)

Here is some data gathered regarding usage of the Blackboard Content Management System (deployed Fall 2009):



Well over 10,000 unique users clicked on the "My Content" tab in the last three (3) months. A breakdown by type of user is listed in the chart above.



635 unique users added content to the Content System. As indicated in the chart above, 67% of those additions were made by students.



This chart compares the number of unique users who clicked on the "My Content" tab to the number who actually added content. Again, the data is provided for each user group.



Finally, here's a breakdown of faculty usage of the "My Content" tab. 181 faculty members have already added content during the first semester.


Special Report on Web Content Management (December 1, 2009)

According to Academic Applications (Patrick La Penna):

"We have completed the implementation stage of the web content management system, and are now evaluating the next steps to migrate the existing website content to the new Percussion CMS.  We have developed training program and documentation for the new system and have completed the initial round of training for the Admissions and Student Records departments. 

When the website content is fully migrated, the Percussion Web Content Management System will provide the following advantages:

  • Better Customer Experience 
  • Improved Navigation
  • Connections between Department Information
  • Better Management of Data 
  • Uniform Look and Feel to Website Content
  • Empower Departments and Staff to maintain their own content"


Document Management Update
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