Student FAQs

Frequently asked questions

If you don't have access to a computer at home, we have a limited number of laptops available on loan until the end of the winter semester. If you'd like to be considered for a laptop loan, submit our, laptop loan request form. GRCC is offering wifi in the parking lot behind the Administration Building on the DeVos Campus. Students are welcome to park for free and use the wifi for classes and communicating with faculty and staff. There are links to community and business resources for Internet use on GRCC’s Get Help page

We care. GRCC’s Office of Student Life has a website devoted to local resources for a variety of challenges students might be facing during these – and other – times. Go to Get Help page for contacts to a variety of resources.

The GRCC Academic Advising and Transfer Center is scheduling advising appointments via online video chat, phone, and, working with students via email. The best way to reach the office is via text at (616) 404-0044 or email at advising@grcc.edu. Staff members are monitoring text messages and email during normal hours Monday to Thursday from 8 a.m. to 6:30 p.m. and Friday from 8 a.m. to 5 p.m. The office can work via text or email to schedule an appointment and answer any questions. The office is checking voicemail every 30 minutes and will return calls as soon as possible. Please note, calls will come from a restricted phone number, so please answer. Staff will also leave a message.

Students can email studentrecords@grcc.edu and a staff member will contact them. Students are urged to consider resources using the internet before deciding to withdraw from class.

If you are having difficulties making your financial payments, contact our cashier’s office at cashier@grcc.edu or call (616) 234-4000

Our summer session classes will begin in a distance learning format. This includes classes that span the entire summer semester, as well as those that meet in the first seven-week session. We continue to monitor local, state, and federal guidelines to determine if our second summer session will be online or in-person. That decision will be made by May 22.

Students can still complete the FAFSA online at fafsa.gov. If they have specific questions, a Financial Aid representative can assist. Contact the office at financialaid@grcc.edu or call (616) 234-4000.

Coronavirus/COVID-19 FAQs

COVID-19 is a newly identified type of coronavirus that causes flu-like illness. The virus has been documented in multiple countries since it was first identified in December 2019, in the city of Wuhan, Hubei Province, China.

According to the Centers for Disease Control and Prevention (CDC), human coronaviruses are common throughout the world, but COVID-19 is a public health concern because much is still unknown about it.

For the latest reports of where the virus is being documented in the U.S., check the CDC website.

The CDC considers all new viruses to be a public health concern, but the immediate health risk to the general US public remains low at this time.

Symptoms

COVID-19 causes flu-like symptoms which include:

  • Fever.
  • Cough.
  • Shortness of breath.

Risk of Transmission

The virus is confirmed to spread person-to-person, although it’s unclear exactly how it is transmitted and how easily the virus spreads between people. The latest updates on risk assessment are available on the CDC's Coronavirus Disease 2019 (COVID-19) website.
  • Wash your hands often, with soap and water for a minimum of 20 seconds.
    • Use a hand sanitizer with at least 60% alcohol when you're unable to wash with soap.
  • Avoid touching your eyes, nose and mouth.
  • Cover your nose and mouth with a tissue when coughing or sneezing.
    • Immediately discard into trash.
  • Avoid people who are sick.
  • If you are sick, stay home.
  • Regularly clean and disinfect "high-touch" objects and surfaces.

Stay home to avoid potentially spreading the illness to others.

Call ahead to your healthcare provider if you have a fever, cough and difficulty breathing.

Be sure to tell the person you speak to if you have had contact with someone who has been diagnosed with COVID-19 or if you live in or have recently traveled to an area with ongoing spread.

If necessary, your healthcare provider will work with your public health department and CDC to determine if you need to be tested for COVID-19.

Spectrum Health is offering free COVID-19 virtual screenings.