Skip to main content

Academic Advising & Transfer Center

Collaborate with classroom faculty on academic advising (Erin Busscher)

The goal of this action project is to collaborate with academic departments at GRCC to expand academic advising services. This is a direct action item from the current CAP 2.2 (Establish and Implement a New Model for Academic Advising) work and the AATC faculty operate as a sub team. All academic departments have some kind of academic advising plan in place and through this work we will determine what those plans are as well as how we can collaborate. In addition, we will identify a faculty champion in each academic department who we can work directly with on this project.

Redesign the online Academic Success Workshop (Erin Busscher)

The goal of this action project is to redesign the online Academic Success Workshop (ASW). The ASW is required for all students who are on academic probation and teaches students about the requirements for probation as well as skills and resources they can use to be successful at GRCC. During the 2019-2020 academic year the AATC redesigned the in-person workshop and the online workshop must be redesigned to match what we are doing in person.

Academic Support Services

Establish a development process for tutor training workshops through the use of a template. (Donald Van Oeveren)

Academic Support & Tutoring Services will establish a development process for tutor training workshops through the use of a template, ensuring consistent organizational structure and offering both context-dependent and subject-specific flexibility.

Establishing effective measures for ASTS programs and service outcomes. (Donald Van Oeveren)

Academic Support & Tutoring Services will establish effective measures for program and service outcomes, ensuring the quality of the program and that we are offering the appropriate services for our students.

Marketing Analysis and Development (Donald Van Oeveren)

This is intended to be a multi-year action project with the broad scope of developing a comprehensive marketing program for the Academic Support & Tutoring Services department. The 2020 - 2021 action project component will focus on:

  1. Data Analytics team to review class success rates and identify target support areas.
  2. Using data to market to specific student populations and developing data collection methods via data warehouse/analytics
  3. Creating promotional materials to inform target support areas about tutoring services and to help reduce any stigma and/or anxiety associated with the usage of these services.


Academic Testing Center

Document proctored testing locations and options available through GRCC (Donald Van Oeveren)

The project will identify proctored testing locations available through GRCC and document the procedures required for a student to use one of these locations. Phase two (year two) of this project will encourage the other proctored testing locations to follow NCTA best practice testing guidelines in order to provide the best testing environment for our students, faculty, and community.

Evaluate Academic Testing Center surveillance equipment (Donald Van Oeveren)

The project will evaluate the current Academic Testing Center surveillance equipment.

Adult Education and K-12 Partnerships

1.1 Increase the number of contacts made with Students Exited from ESL Program (David Selmon)

Increase number of contacts with Exited ESL students.

1.2 Improve the success rate of Cruisin' to College Math Scores (David Selmon)

Added a hands-on applied Math component to the summer learning program.


Athletic Hall of Fame (William Firn)


Business & Financial Services

Process evaluation and ERP system review (Victoria Janowiak)

Evaluate processes within Accounting & Finance and determine whether we want to implement a new ERP system to handle analysis & budget. We have already looked at several vendors. If we do determine this is the step we want to take we would then work on securing funding and work with IT on implementation. This would indirectly affect all departments as it would facilitate the budget & reporting process.

Campus PD

ICS Training/Functional Exercise and Full scale planning (Rebecca Whitman)

To complete the ICS 100, 200, 700, and 800 programs for all emergency management personnel. Plan for and host a functional exercise in fall of 2020 and full scale in summer 2021

Update graphics on our cruisers (Rebecca Whitman)

Update graphics on our cruisers


Formal Training Process (Erica Brown)

In an effort to reduce turnover by engaging new employees and increasing their chances of being successful, we will develop a formal training plan. By providing continuous support during their transition we will ensure new employees are equipped with the information they need to do their job successfully and create a sense of team and belonging. Currently new employees are given manuals to review for days at a time. While these manuals should be used as a reference it would benefit employees more to have the direct support of a staff member for their first couple of weeks through shadowing and various trainings. Since our department has multiple new staff members, feedback from their training experience will be valuable in developing a formal training plan. The end goal of a formal training plan is to engage and support new employees so we can improve our retention rate and ensure the accuracy of processes and information.

Center for Equity and Inclusion

Intergroup Dialogue Training (B. Afeni McNeely Cobham)

Intergroup Dialogue (IGD) is a "face-to-face facilitated conversation between members of two or more social identity groups. The training strives to create new levels of understanding, relating, and action. This process promotes conversation around controversial issues, specifically, to generate new "collective visions" that uphold the dignity of all people. Intergroup dialogue is intended to build relationships amongst participants with different social identities with personal storytelling, empathetic listening, and interpersonal inquiry. IGD integrates three core educational goals, consciousness-raising; building relationships across differences and conflicts; and strengthening individual and collective capacities to promote social justice.

College Advancement Office

Donor Stewardship (Erin Van Egmond)

The Foundation will be focused on effectively stewarding foundation donors to ensure that we continue to be able to stand up our annual fundraising efforts while ensuring that we avoid donor fatigue.

Lakeshore Campus Fundraising (Erin Van Egmond)

To raise $4 - $7 million for the renovation of the Lakeshore Campus


College Success Center

Integrate College Success Center into New Student Services Design (Marisol Blanco)

Recent institutional initiatives aimed at transforming students services design have fostered opportunities for the College Success Center to actively explore how it too may be integrated into this work. The goal of this project is to actively explore how the College Success Center may be integrated into a more holistic student support and services design through active participation and engagement in CAP 2.2, CAP 3.3, and Title III initiatives.

Strengthen Coaching Services (Marisol Blanco)

The goal of this project is to continue to review and strengthen coaching services offered through the College Success Center.


Promotion of accessible schedules for adult learners (David Murray)

We are focused on promoting the opportunities for people to attend classes around busy schedules, including seven-week classes, Saturday classes and online learning.

Counseling & Career Development

Explore the development of a step-care model of counseling services for implementation at GRCC (Eric Mullen)

The Step-Care model is a counseling services model in higher education that provides traditional counseling interventions and support while maximizing existing campus resources. The Step-Care model serves to identify student needs from low to high need, providing both clinical and non-clinical interventions accordingly.

Increase campus awareness of available mental health and wellness resources (Eric Mullen)

Our focus will be to continue to develop brand identity on campus. Counseling and Career Development launched its GRCC website in 2019. A critical need is to continue to provide accessible and timely information for students, faculty and staff, parents and other community stakeholders. For example, faculty needs quick access to reporting protocols and information for students who need 'same day urgent care' and community referral information. And students and faculty need to have quick and visible access to critical mental health information including the Suicide Prevention Lifeline and the Crisis Text Line. We also plan to increase mental health awareness among faculty and staff that will help facilitate appropriate referrals to CCD services by offering informational sessions at various venues. We need to increase participation in our Mind-Body Wellness series of workshops that are open to students, faculty and staff through innovative marketing and communication. We will continue to contribute by presenting at numerous venues including Learning Day, Staff Training and The Center for Teaching Excellence.

Dean of Student Affairs

Academic Pathways (Tina Hoxie) (Tina Hoxie)

To continue to align, enhance, and assess the effectiveness of CAP 2.1 Academic Pathway Model at GRCC. To effectively continue the scale-up of the AP project and reach a sustainability level. This work is guided by a cross-college steering committee and involves curriculum, advising intake, communications, orientation, recruitment, assessment, IT, registrar and academic departments.

Data Evaluation and Implementation of an Admissions, Enrollment and Financial Aid Dashboard (Ann Isackson) (Tina Hoxie)

Evaluate and update existing Admissions, Enrollment, New Student Orientation, and Financial Aid data reports. Work in coordination with IRP and IT to develop a new dashboard to aid in recruitment efforts and to help inform the development and implementation of a multi-year, comprehensive strategic enrollment and retention plan. Use predictive analytics to help anticipate recruitment and enrollment trends and improve responsiveness to student needs.

Debt Forgiveness Program (Tina Hoxie) (Tina Hoxie)

Guide and Implement Strategic Enrollment Planning (Ann Isackson) (Tina Hoxie)

Guide the development and implementation of a multi-year, comprehensive strategic enrollment and retention plan. Identify and institute strategies to aid in reaching GRCC's enrollment and retention goals.

Dean of Workforce Development

Mansfield: Develop processes and practices to implement Perkins V. (Amy Mansfield)

With the reauthorization of the Carl D. Perkins act, Perkins V has new regulations and new core indicators. Our processes and evaluation of core indicators will need to reflect those federal requirements.

Mansfield: Development of a 3-5 Year Vision for SWD (Amy Mansfield)

Develop clear expectations of where the SWD will be moving in the next 3-5 years in response to community and industry needs. This includes faculty expertise, programming, physical structures, community involvement, and financial implications.

Miller: Lakeshore Facility Planning and Programming (Amy Mansfield)

Work with Steering Committee and any sub-teams to coordinate consolidation of GRCC facilities at the Lakeshore into a single campus location. Coordinate relocation of SWD program equipment to sustain existing programming. Based upon planned occupancy date of fall 2021, minimize impact on course schedule. Identify programs (certificates/degrees and industry recognized credentials) that can be fully supported at the Lakeshore.

Miller: Program Sequencing and Course Scheduling (Amy Mansfield)

Continue to represent the SWD on the CAP 1.1 Schedule and Program Optimization Committee (and appropriate sub-teams) to make recommendations for the development of ongoing systematic and institutional processes to modify and improve the condition of classes based on historical enrollment patterns and student demand to improve persistence and completion. For the 2020-21 AY, this work will include:

  1. Review existing suggested course sequencing (In What Order Should I Take Cl asses) for each academic program in the SWD, and facilitate creation of sequence s yet to be completed, to ensure courses are scheduled so that students can comp lete in optimum time frame (two academic years for full time/four years for part time), with a focus on part-time students;
  2. Review and recommend changes to course sequencing to increase course availability consistent with student demand (and within institutional resource constraints - e.g. faculty availability, space, etc.);
  3. Ensure that Priority I courses are offered each semester;
  4. Publish Course Sequences (In What Order Should I Take Classes) for all SWD programs in the Academic Catalog;
  5. Work with Frequency sub-team to populate a field in PeopleSoft that will store Course Information data related to Frequency, specifically the Course Normally Offered field. Identify the appropriate data to be collected and input so th at the information can be queried to inform YLS development and management (e.g. , semesters offered, even/odd years, AM/PM, online/hybrid, etc.).


Parks: America's Promise Grant (Amy Mansfield)

Implement year 4 of the America's Promise Healthcare Pathways Grant to ensure grant outcomes are met and connections with internal and external partners in the healthcare sector Participate.

Parks: W.K. Kellogg Foundation to the Future Projects (Amy Mansfield)

Implement the W.K. Kellogg Foundations to the Future Grant to ensure grant outcomes are met.

Dean of Academic Outreach

Academic Outreach Location (Daniel Clark)

Locate High School Partnership and GEAR UP Staff In One Facility

Assist in Design and Development Stages for a Stand Alone Lakeshore Campus Facility (Daniel Clark)

Feasibility study has been completed and a building has been purchased. Assist the President and Provost by participating in the design and development stages for our new location. Ensure appropriate internal and external stakeholders are a part of this project.

Transition Cruisin To College & Challenge Scholars To Academic Outreach (Daniel Clark)

Cruisin To College and Challenge Scholars Programs are high school student initiatives and should fall under High School Partnerships. The Goal of this project would be to transition Cruisin To College, which is currently under Student Affairs, and Challenge Scholars, which is currently under Student Success and Retention, over to Academic Outreach.

Dean of Instructional Support

CTE Strategic Plan (Dean, CTE Faculty Director, CTE Faculty Liaisons, APSS to the CTE) (Sheila Jones)

The goal of this project is to support the new CTE Faculty Director and build on the strong foundation of faculty professional development at the College to create a 5-year strategic plan that enhances CTE programming and partnerships with DLIT, Media Technology, Library & Learning Commons, Human Resources, and Information Technology.

Internal Audit of IS Processes (Dean, Assistant Director, Curriculum Specialist, Director of Transfer & Articulation Services, Director of Experiential Learning, CTE Faculty Director, APSS to IS Dean, AP SS to CTE, APSS Curriculum Support Specialist) (Sheila Jones)

The goal of this project is to conduct an inventory and audit of all IS processes to identify areas that are working smoothly, need improvement, are outdated, and/or require additional resources. The project will also be used to identify new areas in which IS can grow/expand to fulfill our departments mission/purpose and processes in which cross-training is necessary.

Outline Strategy to Lead and/or Support College Action Projects (Dean, Assistant Director, Curriculum Specialist, Director of Transfer & Articulation Services, Director of Experiential Learning, and APSS to the IS Dean) (Sheila Jones)

Strategic Goals: Teaching & Learning, Completion & Transfer, Equity, Community Impact, Infrastructure & Sustainability. As outlined above, IS staff are involved in the nine CAPs as project Co-Champions or team members. The goal of this project is to outline the relationship of these CAPs to IS team member responsibilities and projects for the purpose of illustrating the service IS provides to the College as well as to strategize the appropriate ways to support CAP recommendations and end/modify CAP-related work once identified projects are complete. Continuing (Modifying previous DAP that was focused only on Academic Pathways Initiative (API) to include how IS supports multiple CAPs)

Dean's Office - School of Arts and Sciences

Co-lead sustainability CAP (Michael Vargo)

Mike Vargo leads this team with Klaas Kwant and Jim VanDokkumburg. This will be the second year of this CAP in the new strategic plan. We are continuing to develop the scope of this CAP, but have had a very good first year categorizing existing sustainability practices, benchmarking, and building out what this means for our institution. Amy Kirkbride will support this work, and this project will be part of Mike's and Amy's performance evaluations.

Direction of campus-wide OER initiative (Michael Vargo)

Provide information and develop support for the Open Educational Resources (OER) initiative to reduce instructional materials costs for GRCC students. (Year 5 of an ongoing project.) Mike Vargo, Lauren Woolsey and Amy Kirkbride will lead this work, and it will be part of Mike's and Amy's performance evaluations.

Pilot implementation of a compressed academic schedule at GRCC (Michael Vargo)

We are going to continue to explore the potential benefit to student success (retention, course completion and graduation) that might be associated with compressing the length of the semester. Laura Kennett will lead this work as part of her involvement with the schedule optimization CAP and it will be part of her performance evaluation. Lauren Shirey will assist Laura in this work, and it will be part of her performance evaluation, as well.

Serve as Goal Lead for Strategic Goal 2: Completion and Transfer (Michael Vargo)

Work with CAP teams on their project goals/ SLT presentations; Present to Board. Chris Johnston will be leading this effort, with Melissa Polanco-Nunez providing support. This work will be included in each of their performance evaluations.

Department of Experiential Learning

Growing the Honors Program (Michael Schavey)

Implement a plan to grow the Honors Program.

Honors Program Co-Curricular Assessment (Michael Schavey)

Implement a co-curricular assessment plan for the Honors Program.

Honors Project Enhancement (Michael Schavey)

To improve the overall experience of students completing Honors Projects.

Study Away Pre/Full Proposal Submission Process (Michael Schavey)

To make the process of submitting these documents less burdensome.

Dining Services

Increase retails sales by continuing to increase community and online presence. (champion: Keaton Krupa & Destiny Swanson) (Lina Blair)

Sneden's Capital investment into the Café has increased sales and offering for the community on the DeVos campus. I am certain that this same sort of investment in the Student Center would help provide the community with more competitive dining options. We will continue to market ourselves to the community and work with the College on upcoming large scale events when asked.

Replace old equipment, sharing the prioritization of future departmental renovations (champion: Keaton Krupa & Kathleen Styf) (Lina Blair)

The goal of this project is to increase our capabilities and become a more progressive food service department. New equipment not only operates more safely, is more efficient but will help in decreasing some labor that is allocated by the facilities department to constantly up keeping it but it can also increase food quality lead to different products that can be serviced to increase our offering to the community.

Share our departmental vision to help immerse ourselves in the GRCC Community (champion: Keaton Krupa & Destiny Swanson) (Lina Blair)

We are here to serve the needs of the community at large. We are going to continue to work hand and hand with GRCC and help out with addressing food insecurities and sustainability CAP initiatives, increase our online presence and marketing, and serve the entire community while continuing to develop a more robust food service program.

Distance Learning and Instructional Technologies

Accessibility and Affordability of Digital Learning Materials (William Knapp)

DLIT will develop processes to ensure the accessibility of digital instructional course content and to promote the adoption of openly licensed low-cost/no-cost instructional materials.

On-Demand Faculty Training Options - Teaching & Learning with Technology (William Knapp)

Develop a process for faculty to register for various self-paced, on-demand professional development modules in areas related to teaching & learning with technology.

Quality Assurance in the Design and Delivery of Distance Learning GRCC Strategic Goal: Teaching and Learning (William Knapp)

DLIT will endeavor to create and advance a model of continuous quality improvement in the design and delivery of online learning.

Enroll Ctr & Admissions

Admissions Process Review and Improvement (Lori Cook) (Lori Cook)

Review and analyze all admissions pop select and custom PS processes that assign and complete checklists, communications, and the matriculation process. Review gaps and processes that need enhancement.

Call Center - Centralized Phone Line (Lori Cook,Jason Schueller, Kristi Welling) (Lori Cook)

A combined phone line to triage calls for our welcome center (Admissions, Enrollment, Financial Aid, Advising,and Records)

Online Orientation ' Improve Online Orientation Model and Student Experience (Jose Mora/Lori Cook) (Lori Cook)

Improve the online orientation experience for new students that mirrors the in person experience. This includes triaging students through appropriate pathways and providing advising information. Online orientation would be delivered through an outside vendor via the RFP process.

Qless Triaging System (Lori Cook, Jason Schueller , Kristi Welling) (Lori Cook)

A new triaging system for our incoming customers at the Enrollment Center.

Enrollment Management

Data Evaluation and Implementation of an Admissions , Enrollment and Financial Aid Dashboard (Ann Isackson) (Ann Isackson)

Evaluate and update existing Admissions, Enrollment, New Student Orientation, and Financial Aid data reports. Work in coordination with IRP and IT to develop a new dashboard to aid in recruitment efforts and to help inform the development and implementation of a multi-year, comprehensive strategic enrollment and retention plan. Use predictive analytics to help anticipate recruitment and enrollment trends and improve responsiveness to student needs.

Guide and Implement Strategic Enrollment Planning ( Ann Isackson) (Ann Isackson)

Guide the development and implementation of a multi-year, comprehensive strategic enrollment and retention plan. Identify and institute strategies to aid in reaching GRCC's enrollment and retention goals.


Finkelstein Hall Renovation (James Van Dokkumburg)

Complete thorough and effective design. Bid and Award Work. Reach schedule milestones; protect budget

Lakeshore Campus (James Van Dokkumburg)

Develop former JC Penney big box store in Holland. Create excellent dynamic teaching and learning spaces in areas of learning prioritized by GRCC. Occupy and operate, offering classes by fall semester 2021

Sustainability, and CAP Work 5.3 (James Van Dokkumburg)

Rebid waste contract; expand composting; decrease energy consumption/cost; rebid cleaning supplies/improve green cleaning; decrease deferred maintenance backlog; improve campus environments

Financial Aid

Federal and State Compliance Issues (Paul Doane, Andrew Mas ters, Beverly Daily, Kevin Perrin, Sandi Glennemeier, Sarah Laycock, Erin McGill , Executive Director of Financial Aid) (Andrew Masters)

Continued work toward improved federal and state regulatory compliance to ensure GRCC's future eligibility to award and disburse aid to our students, and reduce potential negative audit findings. Work will focus on finishing initiatives related to required and prerequisite coursework, satisfactory academic progress, and student loans. Additional projects will include further enhancements to bookstore charges related to R2T4, and TIP bill maintenance improvements.

Implementing New Local and State Programs (Andrew Masters, Kristine Welling, Beverly Daily, Sarah Laycock, Executive Director of Financial Aid) (Andrew Masters)

With the introduction of the last dollar Grand Rapids Promise Zone and Challenge Scholars funding, we are developing a process to effectively identify, award, and track eligible students. We will also be working with the Bookstore to develop a seamless process for students using the Grand Rapids Promise Zone and Challenge Scholars scholarships to charge books and supplies. The use of tenders on the Raider Card to have more options for delivering these funds to students will be explored. Additionally, if program funding is approved by the state legislature, we anticipate the need to begin implementation of MI Reconnect and/or MI Opportunity.

Leveraging Financial Aid Resources to Increase Student Enrollment and Persistence (Kristine Welling/Executive Director of Financial Aid/Beverly Daily/Andrew Masters/Paul Doane) (Andrew Masters)

We plan to further our development of the enrollment management service model to improve student access, as well as persistence and completion. This work includes encouraging staff to identify and collectively work to resolve barriers to enrollment, student success, and persistence. We will continue to analyze and assess student barriers through the use of predictive analytics and the development of modeling frameworks. We are confident that this more proactive use of data will yield a greater understanding of student needs and barriers, and identify new opportunities to improve student access to resources and services and increase their success outcomes. In addition, we have identified several technology solutions to streamline processes, improve the student experience, and increase the potential for new and returning student enrollment. Finally, in collaboration with admissions and enrollment, we will continue to revise our student communications with a focus on increasing student engagement and participation by developing brief, succinct, and personalized messaging with an emphasis on language that engenders student belongingness.

Ford Fieldhouse

Develop an Office Manual and Emergency Manual (Whitney Marsh)

The processes and procedures of the Ford Fieldhouse (FFH) Operations Department need to be updated, improved, and documented electronically. These processes and procedures revolve around the office procedures and the emergency procedures. These documents have not been created in the past, which makes it very hard to run operations smoothly. The department will work together to develop new processes and procedures and create manuals for each area that are electronic. This will be a great resource for all staff in the department, especially if someone leaves the department, everything will be documented so new staff members can learn from the documents that are created.

Increasing the community members who purchase Fieldhouse Memberships to 200 or more (Whitney Marsh)

Prior to the Ford Fieldhouse Renovation, we had over 200 Fieldhouse Members. When the facility had to close due to facility renovations, we lost all of those members. Now that we are back open for business, we would like to see our numbers back in the 200's, so we would like to focus this upcoming year on increasing the amount of members that we have.

GEAR UP Wyoming

Educational Development Plans (Daniel Clark)

Each student in the GEAR UP cohort will compile an Educational Development Plan so that a college and career pathway is in place by Spring 2024 graduation.

Teacher-In-Industry PD (Daniel Clark)

Provide MS math teachers with individualized professional development in specific companies or industries so they may design problem- and project-based lessons.

Genl Counl/Lab Rel

negotiate successor CEBA contract (Katherine Keating)

Fiscally responsible settlement.

Grants and Resource Development

Improve budget development protocols to ensure alignment with college and industry best practices. (Lisa Dopke)

The goal of this department action project is to establish and implement standard protocols for developing budgets for grant-funded projects.

Strengthen compliance efforts through professional learning opportunities and a comprehensive review of current file review protocols. (Lisa Dopke)

The goal of this department action project is to ensure the college's grant compliance efforts align with changes in the federal uniform guidance that are expected to occur in 2020, as well as industry best practices for private grants.

High School Partnerships

Hire (2) Part-Time Navigator Positions (Robin Sterk)

Hire two part-time Navigator positions to work with students and faculty at our Middle College locations

Improve Billing Process for HS Partners and Students (Robin Sterk)

Create a new billing process for our HS partners and students

Online Dual Enrollment & Middle College Application (Robin Sterk)


Human Resources

Evidence Based Selection Process (Catherine Kubiak)

As announced by Dr. Pink on 2/17/2020:I wanted to share with you an initiative that our Human Resources department will be participating in during 2020. Our HR Project Team will participate in HireReach. HireReach is a grant funded initiative involving the DeVos Foundation, Kellogg Foundation, Talent 2025 and West MichiganWorks! to help employers explore their hiring processes and remove any biases that might exist. Mercy Health/St. Mary's Hospital is the regional leader in this effort, and our HR Project Team will join several others in a cohort, and they are excited to be part of the HireReach effort! The HR project team has a vision for this work:Human Resources' vision is to build the best workforce to support GRCC by utilizing our expertise in the evidence based selection process. Human Resources will work alongside supervisors to hire with confidence and to improve our hiring outcomes (for example, time to fill, retention and diversity of our workforce).


Anne Meilof and Bruce Morrison - IRP Query Clean-up (Donna Kragt)

Over the years, IRP has created PeopleSoft queries to extract data for research, data requests, and reports. There may be some duplication with queries, and some of the rules have changed. Research analysts will delete old queries, update existing queries, and move a good number of them to 'public' domain. Analysts also plan to develop a 'quick look' guide to determine which queries will work best for the challenge-at-hand. The majority of the work will be done in IRP, yet minimal IT support may be needed to make these queries into public queries.

D Bening - Course Evaluation Overview in Tableau for the School of Arts & Sciences (Donna Kragt)

Use Tableau software to overview where there are areas of strength and improvements regarding student responses and response rates throughout the School of Arts & Sciences.

Erika Bolig - Data Advisory Team for Alignment and Action (DATAA) (Donna Kragt)

Goals of the cross-functional DATAA team at GRCC include:

  • increasing collaboration, consistency, and communication among student data stakeholders at the college,
  • increasing access to data, reports, and documentation
  • increasing data literacy and data informed decision making, and developing a collaborative data request process which includes input from multiple stakeholders on the most appropriate data and data fields for the specific request, fulfillment of the request, data review/verification, and review and discussion of the findings with the requestor upon completion of the analyses/data request.


Mark Champion - IPEDS Reporting Year Calendar (Donna Kragt)

Using Excel document the entire IPEDS reporting process. The Master Calendar will include a process for each report detailing what and when it is supposed to be completed and who is responsible. In addition, the project will identify areas where the process can be more effective and efficient and incorporate those efficiencies into the process.

IT Customer Support

Laptop Scheduling (Kurt Meinders)


Window 10 Upgrade to EDU version of operating system (Kurt Meinders)

Migrate to a more scalable and feature-rich computing environment.

IT Enterprise Applications

CAP 5.2 - Investigate the Effectiveness of the Current Campus Enterprise System (Peoplesoft) (Mary Jo Chisholm)

The purpose of this project is to investigate the long-term effectiveness of the current enterprise system, PeopleSoft. The goals of this project are to embark on a campus-wide effort to:

  1. Document the current state of the system including strengths and weaknesses;
  2. Benchmark other enterprise options currently available;
  3. Develop a comprehensive recommendation/implementation plan.


Implement functionality to house Enterprise Application projects and activity (Mary Jo Chisholm)

The Enterprise Applications department is in need of a system to track college/IT projects that are brought to our department for assessment/completion.

Improve PeopleSoft Online Center by providing a more user friendly mobile experience (Mary Jo Chisholm)

Update and improve the Online Center to utilize more of the new mobile friendly features released by PeopleSoft. This would involve the setup of Fluid Class Search and provide a new way of asking the student prompt questions

IT Infrastructure

Deploy Collaboration solution (Donovan Wallace)

Install and configure the Webex and Cisco VoIP Collaboration tools included with the new agreement. Which will provide additional voice options along with Web based meetings and team solutions

Network Access Control (Donovan Wallace)

To deploy a Network Access Control solution (ISE) which will provide enhanced security at the edge or desktop level This solution will segment traffic based off of attributes of the system connected or plugged into the network

Wireless update and expansion (Donovan Wallace)

To install new updated Wireless Access Points in existing and new areas, which will allow support for the new WiFi6 with increased performance for the students and staff

Information Technology Services

Develop a plan on how to better support eLearning and remote work (David Anderson)

Identify tools, equipment(monitors, laptops, Microphones, headset etc.) , software (Microsoft Office, autocad, solidworks etc.), training and other resources that can be activated to support the influx of request caused by Covid-19 stay work, stay safe executive orders. Covid-19 is only a catalyst for this action project the need was identified a couple of years ago. The college needs to be prepared for other events that could trigger the need for employees to work remotely or students to do eLearning ie. tornado or a polar vortex.

GRCC staff and student portal (David Anderson)

One of the biggest obstacles that a student has can be navigating there way through our many systems. A student portal removes a number of information silos found across Grand Rapids Community college today. We have many systems that a must navigate to be successful at GRCC:PeopleSoft, Student Information SystemsBlackboard Learning Management SystemGMail, Courses, Departments, Professors profilesNotifications for school closures, class changes, etc.

Purchase and implement a single signon (SSO) and dual factor authentication tool (David Anderson)

The SSO software will reduce the number of attack surfaces because users only login once each day and only use one set of credentials. Reducing login to one set of credentials improves enterprise security. Two-factor authentication works as an extra step in the process, a second security layer, that will reconfirm your identity. Its purpose is to make attackers' life harder and reduce fraud risks

Lakeshore Campus

Increase Lakeshore Campus Enrollment (Daniel Clark)

Fall 2020 Enrollment Goal: 800 students

Library/Learn Commons

Analyze the Integrated Library System (Innovative/Sierra) and research replacement options. (Brian Beecher)

Analyze the Integrated Library System (Innovative/Sierra) and research competitive systems to ensure that the Library remains aligned with our mission and vision, and is equipped to function efficiently, effectively, reliably, and accessibly.

Co-Curricular Library Instruction and Reference Services Assessment Project (Brian Beecher)

A multi-year co-curricular assessment of the Library & Learning Commons Instruction Program and Reference Services will take place over the next few years. Work will include assessment of selected classes, assessing the PLOs for these classes, professional literature review, and the development of a tool to measure student satisfaction and t for the Information Literacy program, student learning outcomes and key service indicators will be identified, best practices will be identified, and a tool for measuring satisfaction and general understanding of learned principles.

Media Technologies

Project 1 (Mark Vogel)

Continue to unify project management, requests and calendar tools.

Project 2 (Mark Vogel)

Create a podcast studio space.

Project 3 (Mark Vogel)

Implement a college-wide video conferencing solution.

Occupation and Disability Support Services

Co-curricular Assessment of Occupational Support Program (Sarah Rose)

To use the co-curricular assessment framework that we have started during the 2018-19 school year to begin collecting Student Satisfaction and Student Learning data regarding the Occupational Support Program and to begin to make changes based on the data collected. In addition, to implement the changes that are relevant to the Special Populations sector of the Carl Perkins Grant.

Infrastructure and Sustainability (Sarah Rose)

Implement electronic infrastructure to maintain records of accommodations, disability types, requests, tests, equipment check out, requests for service providers as accommodations. Create processes for managing intake, test request, service provider assignment work flows given this new database.

Print & Graphics

1. Creating templates in Design Conductor for departments to use instead of assigning the task to the Communications Department. (Danelle Sedore)

The goal is to create templates that normally would go to Communications for repetitive layout for departments to fill in and then place a print order eliminating the time for the Designers to change a document they already created. GRCCePRINT has been offering this option to the Designers for two years and is now a project between the two departments

2. More visual advertising of GRCCePRINT's services on campus (Danelle Sedore)

The goal is to make awareness of all the items GRCCePRINT can provide in printed materials by placing posters/banners in every building entrances, meeting rooms, and Department mailing areas for staff to see. This would be a project with Graphic Design to create a visual that can be used campus wide.


Implement new Travel Card program services (Mansfield Matthewson)

Implement new Travel Card program services for traveling employees who don't have procards.

Staff Development

New Employee On-boarding "the walking orientation" 2.0 (Jessica Berens)

Continuing to look at the NEO process and streamline in an effort to offer an inclusive environment for new members of the GRCC employee family.

Supervisor Training Pilot (Jessica Berens)

This would be a continuation of the LEAP cohort as well as creating additional and reinforcement trainings for employees in a supervisory capacity.

Stud Employ Serv

Continue to develop mock interview materials (Luanne Wedge)

Our goal is to continue this project and have this completed by the end of the year. We have identified the areas we need to have on file (based on student requests), and have begun researching interview questions/job descriptions for several types of positions. We will now gather this information and organize for student use.

Documentation of department procedures (Luanne Wedge)

All SES staff members will document their work processes and all save in one location, which will be easily accessible.

Supervisor Training (Luanne Wedge)

Our goal is to better educate our on campus supervisors on the information they need in order to be successful. This includes information on hiring processes, time sheets, disciplinary procedures, etc.

Student Life & Conduct

Comprehensive Review, Training and Support for Student Organization Travel (Lina Blair)

This project will include a deep-dive review of the student organization travel policy and procedure, including updating travel forms, budgeting, ensuring safety and compliance, and training for student organizations and advisors. The intention of this project is to streamline travel and minimize the frustrations currently felt by student organizations, office staff, etc.

RaiderCard and Rapid's Wave Card Integration (Lina Blair)

With The Rapid's switch from paper tickets and cash fare to the Wave Card system, we are hopeful we'll be able to integrate it with our RaiderCard. If this does not work, we will need to work with The Rapid to be able to sell some kind of bus pass at GRCC, including the semester pass.

Student Records

Diversity, Inclusion, and Equity Model (Valerie Butterfield)

Continue the Student Records/Registrar's office work toward supporting student completion and ensure we are supporting students in all of our services. Staff will be asked to participate in the development of an inclusion and equity model for department work and will be asked to participate in one professional development opportunity of their choosing which relates to diversity, inclusion, and equity.

Rooming Systems/Assignment Analysis (Valerie Butterfield)

Audit our inventory of room features/characteristics in our rooming and scheduling systems against what is available in the actual building on campus. The goal is to leverage our systems for sustainability and to reduce the need of manual room assignment by operations Associate Dean staff and optimize room utilization.

Service Model Assessment (Valerie Butterfield)

Department work: we would like to take our front-end services and may them out to determine our service model with the RJF Hall renovation.

Student Support Services

TRIO/SSS Writing Fridays (Victoria Powers)

To provide TRIO/SSS students with the preparation necessary to participate in equal footing for competitive processes. Writing Fridays are a multifaceted initiative focused on developing the specialized writing skills needed to compete in highly writing intensive processes. Writing Fridays is evolving in its development and collaborative nature. Writing Fridays take place weekly throughout the academic year. Tackle our Writing Fridays initiative from a High Leverage Teaching PracticeSkills to be developed:

  1. Creating Personal Statements
  2. From draft, to draft, to draft, the ongoing evolving process of revisions
  3. From practice, practice to developing confidence in personal writing style
  4. Adapting to requirements of each writing piece expectation
  5. Strengthening employability skills through writing
  6. Making thinking visible in the transition from idea to the paper

Web and Digital Strategy

Migration to a 3rd Party Web Hosting Provider (Leigh Jajuga)

Migrating to an off-premise web server ensures more agile website development and automated security updates, so we rely less on manual processes that expose us to security- and system-related errors.

Web Content Governance Structure (Leigh Jajuga)

We are creating a better support network for our web editors by revamping their training and putting approval processes in place so we can ensure our web content is accessible and on brand prior to being published.

Website Redesign (Leigh Jajuga)

Implement the academic pathways model on our website, and reflect the institutional changes Pathways has brought to our academic offerings, as well as our admissions, advising, curriculum, academic offerings, transfer and financial aid processes. We are collaborating with our campus community on redesigning so we are able to attract, enroll and retain students by organizing information so that it reflects their journey and tells the story of GRCC's impact on West Michigan and beyond.