GRCC END: Student Success Pathways

Academic Advising & Transfer Center
Enhancements to College Learning Studies (Lynnae Selberg)

The goal of this project is to continue to improve and enhance the CLS 100 & 102 student experience. As we move to an OER text for each course, revisit the common assignments and incorporate the pathways initiative, we hope to help impact student success and retention. Through moving CLS 102 to a hybrid format will allow us to have more individualized time with the students and offering them the flexibility that we can't offer when class is a consistent night.

Academic Advising & Transfer Center
Enhancing transfer services for students (CAP 3.2.1). (Lynnae Selberg)

The goal of this work is to continue to enhance the transfer events, services and opportunities for our students. Through our collaborative work with CAP 3.2.1, we will wrap up the final year of the CAP accomplishing the objectives placed before us. We will revise the transfer website, incorporate the transfer events into the work of the AATC and explore the development of a "transfer shell" that can be loaded in Bb full of all the information that students need who plan to transfer. We will continue to educate faculty around our transfer work as well as work to incorporate pathways into the transfer work.

Academic Advising & Transfer Center
Pathways integration with advising (Lynnae Selberg)

The goal of this action project is to develop and implement processes around the new pathways model that relate to advising. As we move to the new pathway model, how will that be incorporated into advising, departmental liaisons, orientation, CLS 100, graduation and transfer planning. We will develop our website to reflect this new model to help guide and enhance student success. We need to continue to explore how utilize classroom faculty in advising and how to align MyDegreePath as well as the catalog and all other resources utilized by students with the new pathways model.

Academic Support Services
Academic Support & Tutoring Services Website Content Project (Donald Van Oeveren)

The redesign of the Academic Support & Tutoring Services web pages, will ensure that our information is presented in a consistent and reliable manner, which will allow our students, faculty, and community members to answer the majority of their questions through information available on the web site.

Academic Support Services
Establishing effective measures for ASTS programs and service outcomes (Donald Van Oeveren)

Academic Support & Tutoring Services will establish effective measures for program and service outcomes, ensuring the quality of the program and that we are offering the appropriate services for our students.

Academic Testing Center
Academic Testing Center Website Content Project (Donald Van Oeveren)

The redesign of the Academic Testing Centers web page, will ensure that our testing center information is presented in a consistent and reliable manner, which will allow our students, faculty, and community members to answer the majority of their Testing Center questions through information available on the web site.

Adult Education and GRLC
Implementation of Burlington English (David Selmon)

The goal is to align our ESL program with the Workforce Innovation Opportunity Act (WIOA) curriculum standards.

Measuring Student-Athlete recruitment, retention and graduation/transfer (William Firn)

Track and increase student-athlete recruitment, retention and graduation/transfer

Customer Satisfaction Survey (Erica Brown)

To send out student surveys for customer service and process improvements to better serve students

Residency Review Revision (Erica Brown)

The goal is to review benchmarking done on the residency review process and implement a new process that is inclusive of all students.

Center for Equity and Inclusion
Challenge Scholars (Domingo Hernandez-Gomez)

- Challenge Scholars is a community initiative that promises free college to 9th grade students at Union High School; it is an initiative by the Grand Rapids Community Foundation and Grand Rapids Public Schools. - Last year GRCC was invited to be part of this initiative, and the college committed to full time success coaches to work with all incoming 9th grade students starting Fall 2016. - Coaches will be facilitating personal self-development (growth mindset), leadership development, building affective and academic skills, career exploration, internships/job shadowing, college visits, individual learning plans, college preparation, developmental education prevention, dual enrollment, mentoring, and summer experiences for all students. - The goal is to increase the attendance, academic performance (class grade) and engagement of all 9th and 10th grade students.

Center for Equity and Inclusion
Inclusion Advocates (Domingo Hernandez-Gomez)

- Inclusion Advocates. Are trained individuals from the college who participate on search committees to help ensure inclusive hiring practices. - The goal of this project will be: o To develop a "selection criteria" for inclusion advocates o To develop specific roles and responsibilities of inclusion advocates o To develop curriculum for training inclusion advocates o To develop an evaluation and recognition process for inclusion advocates

Continue redesign of homepage and website globally (Leah Nixon)

The goals of this department action project are to: 1) implement global improvements to the website that enhance user experience; 2) develop a consistent process for addressing website content; 3) provide web editors better training resources and tools for managing web pages.

Counseling & Career Development
Implement all aspects of the GLS SAMHSA grant. (Lynnae Selberg)

The goal of this project has 5 main pillars: - Education: educating faculty, students and staff around mental health and wellness. - Training: providing faculty, students and staff QPR/ be nice training around suicide risk assessment and prevention. - Data: gathering data through the health minds survey to determine the baseline for our campus around mental health and wellness and resources. - Community Network: Developing a robust community network and referral system for students. - Crisis Plan: Developing a comprehensive crisis plan for addressing suicide crisis and the aftermath.

Counseling & Career Development
Raise Student, Faculty, & Staff Awareness of CCD (Lynnae Selberg)

The goal of this project is to help students enhance their mental health and wellness and identify a career direction. This work is focused on student success and helping students learn to make educated decisions that will help them find lifelong success. As we are a newer department, we need to help the campus community better understand who we are and what we have to offer. We need to help the campus community learn more about mental health and wellness and about suicide risk assessment and prevention.

Dean Acad Outreach
(Daniel Clark)

Dean Acad Outreach
Middle College Programs (Daniel Clark)

Work with secondary partners: GRPS and KISD in creating and implementing start up of a middle college program(s) for fall 2017 and East Kentwood for fall 2018.

Dean Stud Affairs
Guided Pathways Initiative - Tina Hoxie (Tina Hoxie)

To design a framework that brings together current initiatives at GRCC that support student success and to unite these initiatives toward the goal of helping students select, persist in, and successfully complete an academic program in a minimal amount of time. - Review processes to ensure support of student needs from intake to completion - Develop Pathways that align with student goals of gainful employment and/or further education - Align curriculum with the designated Pathways - Align developmental education and ease the movement of students into well planned programs of study - Design course schedules so that students with a variety of needs can complete their program in a timely manner - Ensure that students are provided feedback and support as they move through their chosen program so that they understand the requirements for success - Identify indicators of success and implement assessment processes that measure the degree to which proposed outcomes were met

Dean Stud Affairs
Student Affairs Service Excellence Model (Tina Hoxie)

Develop and implement a leadership development and customer service model for the student affairs unit. This model will focus on 3 main elements. One, develop and sustaining a culture of student service excellence. Two, investing in staff development and succession planning, and. finally, to engage our entire unit in continuous quality improvement. The overarching outcome of this project is to create structures, training, resources, and prevailing culture that supports student success.

Dean of Instructional Support
Experiential Learning Department Vision (Sheila Jones)

The goal of this Action Project is to create an updated vision of the Experiential Learning Department, with particular attention to growing the Honors program and defining the entire department as primarily faculty- or student-facing. The outcome of this project will also inform overall IS Department goals with regards to faculty professional development and space.

Dean of Instructional Support
Implementation of Updated College-wide Plan for Assessment of Student Learning Outcomes (Sheila Jones)

The goal of this Action Project is to take stock of the learning outcomes assessment work that has been done across the College over the past few years and devise an updated comprehensive plan for the assessment of student learning outcomes, including general education learning outcomes assessment. This project is also associated with CAP 1.4.1 - Implement Institutional Assessment of Student Learning.

Dean of Instructional Support
Reestablish the Center for Teaching Excellence (CTE) under Faculty Leadership (Sheila Jones)

This Action Project builds upon the 2016-17 Action Project to continue to reestablish the CTE under the leadership of a Faculty Liaison/Director, the CTE Advisory Team, and with the IS Dean's support. The primary goals of the 2017-18 project are to further the CTE's prominence as a hub of faculty engagement and development (including the use of space on the third floor of the Main building as well as at other GRCC campus locations and virtual spaces); to continue to support and recognize innovative teaching practices; and to create a comprehensive professional development plan for all IS-affiliated faculty liaisons/coordinators.

Dean of Instructional Support
Support Implementation of Guided Pathways Initiative (Sheila Jones)

The IS Department will continue to assist with the implementation of the Guided Pathways Initiative (GPI). This initiative ties all of the various units and responsibilities of the Department together in providing broad leadership and guidance to this project, directing related curriculum development projects, reorganizing the College Catalog, enhancing our focus on four-year university partnerships and agreements, creating faculty professional development opportunities about the GPI at GRCC, and examining how the GPI can support Honors students in completing the Honors Program, earning their degree, and transferring to the college/university of their choice.

Dean of Student Success & Retention
One Stop Housing, Food and Employment Support Hub (C. Sain) (John Cowles)

GRCC survey results indicated that 45% of GRCC students are food insecure, 35% are housing insecure and 9% experienced homelessness for at least one night in the last year. These results are reflective of the reality experienced here at GRCC when working with students. The One Stop Housing, Food and Employment hub will serve as a means to assist students facing these social barriers.

Dean of Student Success & Retention
Revising Advising at GRCC (J. Cowles) (John Cowles)

The goal of this project is to update the Advising model at GRCC to provide for more flexible options for students and to increase the capacity of classroom faculty to provide academic advising.

Dean of Student Success & Retention
Student Success and Retention Website Content Development (T. Payne) (John Cowles)

The goal of this project is to revise and streamline all web pages within the Division. The vision statement for this project is Supporting student success. Nothing less!

Dean's Office - School of Arts and Sciences
Direction of campus-wide OER initiative (Michael Vargo)

Provide information and develop support for the Open Educational Resources (OER) initiative to reduce instructional materials costs for GRCC students.

Dean's Office - School of Arts and Sciences
Implement Year 5 of New Evaluation Process (Michael Vargo)

Our Associate Dean of Evaluation and Hiring, Chris Johnston, will champion this project and it will be part of his performance evaluation. Chris will serve on the Faculty Evaluation Implementation Team and institute improvements (particularly in non-negotiated processes­ e.g. FPE Form and Plan) of the new system. Melissa Polanco will support this work, and it will also be part of her performance evaluation.

Department of Experiential Learning
Pilot the new Honors Program [Champion is Michael Schavey] (Michael Schavey)

The Honors Program is piloting new curricular and admission changes. This action project will support the implementation of those changes.

Department of Experiential Learning
Study Away Incident Tracking [Champion is Michael Schavey] (Michael Schavey)

Develop a process to track incidents that occur during Study Away experiences.

Enroll Ctr & Admissions
Guided Pathways and Orientation Program Development (Evan/Lori) (Lori Cook)

This project will focus on the implementation of Guided Pathways for the Winter 2018 semester. Orientation content will need to be changed and developed to accommodate Guided Pathways. The goal is to develop a system that works within the orientation model to assure students are in the appropriate pathway and provide information, resources and materials that allow them to enroll in classes accordingly and declare their plan intent if they are ready.

Enroll Ctr & Admissions
Improved Admissions Processes- Application, Scanning, Welcome Letter (technology information) (Lori/Eric/Jose) (Lori Cook)

This project will encompass several sub areas to improve the overall admissions experience. It will include: 1) Overhaul off the admissions application; 2.) Streamline the scanning and imaging process for direct routing of faxes and pdf documents; 3.) Overhaul of the welcome letter to include direct information for students access to technology. Work has already begun on the admissions application and IT project requests have been submitted to support #2 and #3

Enroll Ctr & Admissions
SAT Direct Placement (Lori/Eric) (Lori Cook)

The focus in the first year will be collecting data and reviewing initial student success and correlating data with SAT scores. The IRP office will be a primary partner and stakeholder in this work. We will also work closely with the College Board for test score data and college readiness thresholds. The Fall 2017 class will be our first student entering with the new SAT test.

Ford Fieldhouse Renovation (James Van Dokkumburg)

Design, Bid and Award a thorough modernization and renovation of the Ford Fieldhouse. Assuming funding is secured and the project schedule endorsed, the project will be ready to commence Summer 2018. While not a transformational renovation for the facility, in-situ improvements will be thorough and robust, vastly improving the environment for all.

Financial Aid
Default Aversion and Reduction (Paul Doane) (Ann Isackson)

Fully implement initiatives identified by the Default Management Team in an effort to reverse the upward trajectory of the college's student loan cohort default rate (CDR) and, over a series of years, reduce the 3-year rate below 20%.

Financial Aid
Enrollment Management Services and Call Center Integration (Kristi Welling, Jason Schueller, Lori Cook, Ann Isackson) (Ann Isackson)

The initial phase has been achieved with extensive training, the reconfiguration (and further modification) of office and front facing customer service areas, and refinement of the student intake process including implementation of a pager system. Some student employee and call center staff cross-training efforts have been initiated. Student complaints remain low and wait times short except leading up to semester starts. This appears to reinforce the value of the new customer service model. In the next phase, we will focus on the development and integration of an enrollment management customer service ethic with the goal of empowering staff to proactively identify student barriers and form cross functional teams to resolve these issues with input and support from Enrollment Management leadership. Monthly joint team meetings, cross training and Knowledge Base development will continue. Job shadowing will be initiated to help staff gain a greater understanding of the work their Admissions, Enrollment Center and Financial Aid coworkers do and to better integrate knowledge gained through training into their daily jobs. Work will continue with the goal of more fully integrating staff scheduling, imaging, and call center activities. Assessment tools will be identified and implemented to better gauge student satisfaction and to determine further training and process improvement needs.

Financial Aid
Federal and State Compliance Initiatives (Andrew Masters/Beverly Daily/Sandi Glennemeier/Paul Doane/Becky Rahn/Sarah Laycock) (Ann Isackson)

Compliance with federal and state regulations is essential to ensure GRCC's continued eligibility to award and disburse financial aid to our students. Material deficiencies in financial aid-related processes or procedures can lead to negative audit findings and costly fines. In recent years, the financial aid profession has witnessed extensive regulatory changes, increased oversight, and heightened institutional accountability. For these reasons, it is important to regularly assess financial aid compliance. Choice Consulting conducted a review of financial aid policies and procedures in April 2015. In their report, a number of areas for improvement were identified. Additionally, a recent January 2017 site visit with Choice Consulting has identified the need to make further adjustments to our clock-hour program billing, awarding and disbursement practices to align with Cash Management regulations. Further, the State of Michigan audit completed in 2016 highlighted a need to strengthen coordination between the Financial Aid and Cashier's offices and more fully implement a system of checks and balances related to awarding and state billing. Knowledge gained through the state audit, as well as recommendations documented in Choice Consulting's report and during follow-up visits, will continue to guide compliance assessment and procedural and process changes for 2017-18.

Financial Aid
Reducing Financial Barriers for Students (CAP 1.2.4) (Ann Isackson, Sarah Laycock, Paul Doane) (Ann Isackson)

To assist students in achieving their educational and career goals by helping to eliminate financial barriers to student success. This will be accomplished through the development and implementation of new scholarship opportunities; improving utilization of work-study funds and methods for connecting students with on-campus employment; expanded financial literacy education; and the identification and reevaluation of institutional policies that inadvertently create additional financial obstacles.

General Counsel/Lab Rel
Accessibility Team (Katherine Keating)

Create College Accessibility Team protocols for identification and response to accessibility concerns and trends.

Grants and Resource Development
Exploration of Department-Specific Grant Priorities (Judith Larsen)

The Grants Department launched its Annual Plan in FY 2016-2017 to identify key college and department priorities. A number of these priorities required a deeper exploration of the desired goals and outcomes to be achieved with grant funding. In FY 2017-2018, Grants Department staff will work more closely with faculty and staff to glean information about how grant funding can support the implementation of specific priorities. This information will drive research on grant sources and subsequent applications to funders to support key projects.

Grants and Resource Development
Review of Current Grant Database Functionality and Options for Improvement (Judith Larsen)

The current IT Works Grants Database was fully implemented in 2009. Since then, the market of available database options to support the work of grant professionals has expanded significantly. A comprehensive review and comparison of the cost and overall functionality of the current and other database options in relation to the needs of the department is necessary to ensure a product that fully supports the department's work

Provide new student data to the Financial Literacy Team.(Bruce Morrison) (Donna Kragt)

Identify methods of tracking data for outcome measures where no tables/data currently exist. Attend team meetings and determine which new data are needed to further identify challenges among students who are in default or heading into default.

Lakeshore Campus
Ensure Staff Are Updated/Trained On New Policy Changes (David Selmon)

Staff and student employees should be trained and updated with all the new policy changes on a continuous basis. Staff are generalist in many ways and need to be knowledgeable in 1) how to best answer student questions, 2) know internal contacts/offices to refer students to and/or themselves to get answers/assistance.

Library/Learn Commons
Create and develop effective library branding for marketing and outreach (Brian Beecher)

Develop a plan and implement a branding strategy that includes an improved web presence (including Libguides), increased collaboration/partnerships with related departments and programs, and better marketing to administration (and to the campus as a whole). Using the Library & Learning Commons model, this work will establish a clearer understanding the library's role in student learning and success.

Library/Learn Commons
Expand and Further Develop Library Programming and Events (Brian Beecher)

Develop a plan and implement expanded library programs and events to better engage and support student learning. A planning document with budget projections will be created. Building on the LLC Outreach Calendar, additional larger-scale events will be planned and developed. Librarians and staff will work with the Director of the Library & Learning Commons and non-library programs/departments in developing these larger-scale events.

Library/Learn Commons
Inventory 50 percent of the library physical collection (Brian Beecher)

This goal is a continuation from the previous year. Due to staffing changes, this project got a much-delayed start. Although a process for performing inventory is in formation, the inventory process is just beginning. Toni Harrington (Circulation Specialist) will continue work on the project by creating the procedure, identifying shelf spacing for balanced shelving, identifying materials needing repair or withdrawal, and identifying missing materials. The goal of this project is to complete 50-percent of the collection by June 30, 2018. This is a large, very time-consuming goal that requires much assistance from our student workers.

Occupation and Disability Support Services
Improving Occupational Support Program and Building Awareness of OSP Services (Sarah Rose)

Goal is to elevate Occupational Support Program to an advising program that is known by students, staff, and faculty and is valued for it's specific function in supporting students who are enrolled in degree programs that are designed to help get students into employment opportunities.

Print & Graphics
Design Templates for certain materials that have the College Branding Built In (Danelle Sedore)

The Design Conductor portal is new. The Student Work Experience is a continued proposed option for GRCCePRINT's future for College and Customer Support. This is also used by our external schools under the Diocese of Grand Rapids

Student Life & Conduct
Improve and increase communication - website, social media, OrgSync, etc. (Caroline Blair)

The Student Life and Conduct websites need to be merged and more current, relevant content needs to be added to more accurately represent the office's work. The capabilities of OrgSync have grown in the past year for GRCC - with campus calendar options, program assessment, 50 additional portals and students' ability to access OrgSync without creating a login, we are able to communicate with all GRCC students much easier. We need to spend time to create a communication plan that includes intentional and consistent but original content to inform students about everything going on around campus.

Student Life & Conduct
Increase the support and training opportunities for students and student leaders. (Caroline Blair)

Given the current enrollment trend, we need to not only spend some time this year planning events that are inclusive, low cost and high impact, but also aid in creating a sense of belonging, are personally developmental and/or encourage students to connect with each other. This could include two day-long leadership retreats similar to the event we hosted in Fall 2016, potentially a workshop series hosted by our office, etc. We also plan to continue working with other academic and service departments across campus to add value to existing events or create new events/programs.

Student Life & Conduct
Review and improve the club/organization structure, policies and procedures (Caroline Blair)

We need to spend some quality time and energy reviewing, evaluating and enhancing our work with student clubs and organizations. We will address this work in various realms, with each staff member acting as champion for a portion of the review and any forthcoming changes. These areas will include: Review of our current structure and process for recognized student organizations (regarding constitutionality, academic vs. social clubs, requirements for starting and maintaining status, etc.) Review and enhance advisor training and roles within clubs. Evaluate and improve policies and resources for clubs (such as use of GRCC logo, storage space, inventory requirements, etc.) Potential direction to clubs/orgs away from formal "constitutional" structure, depending on structure found to be most effective for clubs at community colleges.

Student Support Services
Application Improvemnt (Victoria Powers)

The goal of this action project is to redesign the current TRIO/SSS paper and electronic application to better identify the required demographic characteristics and capture student identified needs.

Student Support Services
Intake Improvement (Victoria Powers)

The goal of this action project is to improve the 1 on 1 intake done between TRIO advisor and student. Currently the intake is interview based and has a heavy emphasis on future goals. The majority of our students are not at a point where they can conceptualize their career goals and/or are unclear for the "why" behind their identified academic/career goal. Instead the intake will shift to an eco-map to take into consideration multiple facets of potential needs: career, financial, personal, academic, social, and basic. I also foresee this being done by the student prior to their intake appointment allowing more time for the advisor to discuss the needs with the student.

Upward Bound
Secondary School Retention and Graduation (Rhondo Cooper)

90% of project students served during the project year will continue in school for the next academic year, at the next grade level, or will have graduated from secondary school with a regular secondary school diploma.