GRCC Indicators of Success

GRCC New Strategic Plan – 2018-2021

With Goal Leaders and Action Project Champions (September 21, 2018)


Strategic Goal #1: Teaching and Learning

The College develops curriculum and curriculum delivery, and supports instruction that measurably improves student learning.

Goal Leaders:  Sheila Jones, Dillion Carr


CAP 1.1 Schedule and Program Optimization

The purpose of this project is to strategically evaluate our schedule and program offerings against student and market demand, particularly given the fact that 70% of our students attend part time. This project seeks to engage a wide group of college stakeholders and constituents to better understand the needs of our current and prospective students in relation to course scheduling, course and program delivery, and program offerings. The activities associated with this project will include identification of new data sources, evaluation of data, and generation of recommendations to improve our course and program portfolio to increase enrollment and completion. In addition, this project seeks to better understand the economic and student demand within our region, and how that information should inform program development, recruitment, and marketing.

CAP Champions: Eric Mullen, (Sheila Jones)


CAP 1.2 Strengthen Our Systems for the Assessment of General Education (Current CAP project)

The purpose of this project is to strengthen GRCC systems for the assessment of general education through the following approach: focused, actionable, connected to learning, and leveraging existing processes/practices. The goals of this project are to establish a routine schedule for assessing student learning outcomes in all of our general education distribution areas and a cycle of assessment that includes analysis by faculty to improve the curriculum.

CAP Champions:  Sheila Jones, Christina McElwee


CAP 1.3 Expand and Improve Outcomes in On-Line Learning (Current CAP project)

The purpose of this CAP is to increase the success of distance learning students by supporting students during the distance learning experience by expanding virtual services. The goals of the project focus on these aspects of the distance learning student experience include: 1) taking steps to ensure distance learning is a good fit for students prior to enrollment; 2) effectively preparing students for distance learning once enrolled; 3) effectively supporting students during the distance learning experience through a campus synchronous solution; and 4) revising curriculum and delivery methods based on assessment results.

CAP Champions: Bill Knapp, Megan Lockard


Indicators of Success: How will we know we are making progress on the Teaching and Learning goal?

  • Student satisfaction with curriculum and curriculum delivery as measured by Noel Levitz (selected questions) (DRAFT report completed)

Data Source:  Selected questions from Noel Levitz Student Satisfaction survey related to curriculum and curriculum delivery


  • Course success rates for selected gateway courses

Data Source:  Percent of students completing a class with a grades of C- or better


Strategic Goal #2:  Completion and Transfer

The College sustains and continuously improves our focus on successful student goal achievement whether that be completion of a degree/credential, transfer to another college, or personal interest/skill attainment.

Goal leaders:  Jennifer Knauf, Chris Johnston


CAP 2.1 Implement the Academic Pathways Model at GRCC (Current CAP Project)

The purpose of this project is to continue the implementation of the Academic Pathways model. This requires systematic changes to improve both access and success. Clearly structured, coherent program pathways will be developed that enable students to meet their career and transfer goals. The project requires redesigning instruction, curriculum, and student support services to facilitate students’ learning and success as they progress to completion. Systems change will require a cross college effort. Key organizational processes include admissions, advising, orientation, program review, curriculum development, transfer, classroom instruction, tutoring, financial aid, student progress tracking, and high school outreach.

CAP Champions:  Tina Hoxie, Jennifer Batten


CAP 2.2 Establish and Implement a New Model for Academic Advising

The purpose of this project is to create an efficient, sustainable advising model building on the work already underway with the MCCA Academic Advising Academy. Specific goals include: 1) prioritizing student needs and aligning services (triage system that differentiates between scheduling help, selecting a major, career assistance, students who know where they are going to transfer versus those who don’t, etc.); 2) identifying specific advising roles at GRCC (faculty, advisors, etc.); 3) supporting training needs for advisors; 4) developing strategies that increase internal communication among key institutional stakeholders that support students; and 5) increasing relationships and communication between GRCC and transfer institutions.

CAP Champions: Yolanda Duncan, Tina Hoxie


CAP 2.3 Improve the Student Transfer Experience

The purpose of this project is to improve the student transfer experience by focusing on campus-wide improvements through better information, processing tools, transfer institution collaborations, etc., to establish a smoother experience for students. Specific goals include: 1) benchmarking best practice and curriculum change; 2) establishing tools that provide a real-time view of a student’s path and progression toward transfer; 3) investigating software that would cohesively track and manage current academic plans with transfer institution requirements; 4) creating liaison positions between academic development and other colleges; 5) potentially establishing a University Center; and 6) develop strategies to encourage degree completion prior to transfer.  

CAP Champions: Matt Novakoski, Mary Lucas


Indicators of Success: How will we know we are making progress on the Completion and Transfer goal?

  • Monitoring student intent against completion (Working on DRAFT report)

Source:  Intent data collected when students first enroll, completion data collected after 3 years


  • Monitor academic credit progress (Working on DRAFT report)

Source:  Percent of students who earn 15 or more credits during first academic year


  • Graduation yield (Working on DRAFT report)

Source:  Ratio of credentials awarded to those enrolled.


Strategic Goal #3: Equity

The College works to create and support equitable practices across the institution to remove barriers and ensure high comparable outcomes for all identifiable groups.

Goal leaders:  Sophia Brewer/B Afeni McNeely Cobham


CAP 3.1 Close Achievement Gaps/Accelerate Achievement for Student Segment Groups

The purpose of this project is to determine and implement strategies to reduce achievement gaps between selected student segment groups or accelerate achievement for identified groups, including African-American students, Latino/a students, veterans, students with disabilities, first generation, foster care students, single parents, rural students, international students, LGBT students, developmental education students and others. The goal is to expand on the work of the multiple 2014-2018 projects that have shown success in either reducing achievement gaps or accelerating progress by working with selected student groups.  

CAP Champions:  Michael Couch,  Jenna Hess, Kimberly Olushola


CAP 3.2 Build an Inclusive Campus for All (Expands the work of a current CAP)

The purpose of this project is to foster a community where students, faculty, staff, and community members feel safe, valued, and able to bring their genuine selves. Specific goals include: 1) conducting a comprehensive Campus Climate Study in 2019; 2) creating “courageous conversations” and safe spaces for conversations; 3) offering professional development training for equity and inclusion, including training for intergroup dialogue, inclusion advocates, etc.; 4) increasing faculty retention and recruiting of target groups through marketing the benefits of how the individual and GRCC can reach/teach diverse student populations; 5) implementing employee mentorship initiatives for underrepresented populations to build community and foster equitable practices across the institution; 6) developing and implementing leadership development initiatives to help underrepresented populations prepare for promotion opportunities; and 7) identify and coordinate opportunities for students to be involved in decision-making processes.

CAP Champions:  Sophia Brewer, Mansfield Matthewson


CAP 3.3 Establish a Single Stop Center Connecting GRCC Students for Food, Housing, and Emergency Cash (Expanded purpose of current CAP)

The purpose of this project is to provide access to critical resources to support students as they attend college. Specific goals include: 1) providing a single-stop resource center for students experiencing housing, food or financial needs; 2) spreading services beyond main campus to include Lakeshore and other off-campus locations; 3) creating intentional links with community resources; and 4) increasing awareness of how these issues decrease student success and how supporting students helps them to meet their goals.

CAP Champions:  Lina Blair, Lyttron Burris


Indicators of Success: How will we know we are making progress on the Completion goal?

  • Retention, transfer, and completion indicators by race, ethnicity, Pell, gender, age, and starting levels (dev ed/no dev ed) (Working on DRAFT report)

Data source:  Fall to fall retention data, 3-year transfer data, 3-year completion data disaggregated by race/ethnicity, Pell grant status, gender, age, and developmental education status


  • Staff opinion survey(staff) /PACE survey(staff) /Noel Levitz(students) results for questions related to equity

Data source: Selected questions related to equity from the Staff Opinion survey, PACE survey, Noel-Levitz Student Satisfaction survey


Strategic Goal #4: Community Impact

The College seeks to positively impact the community by educating and training students with relevant skills so that they are retained in the service region holding living-wage jobs, as well as through collaborations with education and community partners.

Goal leaders:  Julie Parks, Misty McClure-Anderson


CAP 4.1 Establish a Career and Resource Center

The purpose of this project is to create a student/employer career resource to assist students to explore career options, support skill development and career enhancement, and finding jobs. This hub will serve to connect students and employers as well as incorporate all the existing resources we have (Focus 2, Career Coach, Handshake, etc.). The center will be designed to serve prospective students through a placement to a bachelor’s degree and beyond, and/or job placement. Goals include: 1) establishing partnerships with the Alumni Association and Foundation to cultivate relationships with former students, student assistants, and recent graduates; 2) helping students identify professional and personal goals sooner through institutional engagements with high schools and middle schools; 3) enhancing internships, job leads, mentoring, job shadowing, and non-traditional apprenticeships; 4) finding community partners to fund these programs and expanding our capacity to seek and obtain grants; 5) creating a system of liaisons/partnerships between faculty and outside business sectors; and 6) meet the life long learning needs for non-traditional students.

CAP Champions:  Amy Mansfield, Gayl Beals, Erin Van Egmond


CAP 4.2 - Create a System to Identify and Recruit Youth

The purpose of this project is to establish an outreach process to those residents age 16 to 24 who are neither in school nor employed, in an effort to provide mentorship, career or educational direction, and potentially to connect them to GRCC programming. This effort would be done in conjunction with community partners and other educational resources.

CAP Champions: John VanElst, Travis Stephens


CAP 4.3 – Increase K-12 Connections to Early College, Middle College, and Dual Enrollment Options

The purpose of this project is to build connections to increase early college and dual enrollment options. In addition, the goal would include building stronger relationships and engagement with K-12 partners to increase student readiness and build connections with area 9th/10th graders to introduce them to the college experience and expectations.

CAP Champions:  Dan Clark,  Nikki Banks


Indicators of Success: How will we know we are making progress on the Community Impact goal?

  • Increase number, characteristics, and quality of partnerships with employers and community partners

Data Source:  Number and characteristics of partners documented through college records, quality of partnerships measured by survey instrument TBD


  • Monitor job placement, wage data, and number of students in jobs related to their programs

Data Source:  UI wage data as provided through the State of Michigan


Strategic Goal #5: Infrastructure and Sustainability

The College effectively plans for and uses our resources to preserve and enhance the institution.

Goal leaders:  Mansfield Matthewson, Mike Passer


CAP 5.1 Improve Campus Safety and Security

The purpose of this project is to improve the overall physical and IT security of our campus for staff, students, and the community. Goals include: 1) researching best practices for training and awareness regarding these issues; 2) investigating and evaluating gaps in current security processes; 3) determining solutions to gaps; and 4) implementing solutions.

CAP Champions: Becky Whitman, Brandon Kaines


CAP 5.2 Investigate the Effectiveness of the Current Campus Enterprise System (Peoplesoft)

The purpose of this project is to investigate the long-term effectiveness of the current enterprise system, Peoplesoft. The goals of this project are to embark on a campus-wide effort to: 1) document the current state of the system including strengths and weaknesses; 2) benchmark other enterprise options currently available; 3) develop a comprehensive recommendation/implementation plan.

CAP Champions:  Valerie Butterfield, Cathy Noviskey, Mike Passer


CAP 5.3 Implement a Campus-Wide Sustainability Effort

The purpose of this project is to create awareness of current sustainable practices to increase participation and expand opportunities to create a culture valuing and practicing environmental sustainability college-wide. Specific goals include: 1) identifying and cataloging current and past sustainability practices; 2) completing status review of current and past practices; 3) benchmarking our practices against other institutions; and 4) developing a plan, based on the research, for work that can be undertaken.

CAP Champions:  Mike Vargo, Klaas Kwant, Jim Van Dokkumburg,


Indicators of Success: How will we know we are making progress on the Infrastructure and Sustainability goal?

  • Survey results for questions regarding campus safety and security

Data Source:  Selected questions related to campus safety and security from the Staff Opinion survey, PACE survey, Noel-Levitz Student Satisfaction survey


  • Survey results for questions regarding environmental sustainability

Data Source:  Selected questions related to campus safety and security from the Staff Opinion survey, PACE survey, Noel-Levitz Student Satisfaction survey