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American with Disabilities Act Student Complaint Procedure

Grand Rapids Community College (GRCC) has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging violation of the American With Disabilities Act (ADA) and/or Section 504 of the Rehabilitation Act of 1973, as amended (29 U.S.Co 794). Section 504 states, in part, that "no otherwise qualified individual with a disability...shall, solely by reason of her or his disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance."

For purposes of this student grievance procedure, the term "violation" includes an allegation from a student that the accommodation offered by the College is inadequate. The student who believes a violation has occurred should first attempt to resolve the issue by contacting GRCC Director of Disability Support Services at (616) 234-4140. The Director will attempt to mediate the issue and, if unsuccessful in that attempt, shall provide the student with a copy of this 504/ADA Student Grievance Procedure.

Complaints filed under this procedure must be in writing and delivered in person or by mail to the Associate Dean of Student Success and Retention, 347 Student Center, GRCC, Grand Rapids MI 49503. Students having questions may call the Associate Dean’s office at (616) 234-4839.

  1. A complaint must be filed in writing, contain the name, address and phone number of the student filing it, and briefly describe the alleged violation of the regulations.
  2. A complaint must be filed within 30 days after the student and Director are unable to resolve an alleged violation.
  3. If the violation is based on inadequate accommodation, the complaint shall contain examples of what accommodation the student deems adequate.
  4. The Associate Dean of Student Success and Retention shall determine whether the complaint warrants further investigation. If further investigation is warranted, the Associate Dean will conduct the investigation.
  5. A written determination as to the validity of the complaint and a description of the resolution, if any, will be issued by the Associate Dean of Student Success and Retention and a copy forwarded to the student no later than 45 days after the complaint was filed.
  6. Files and records relating to complaints will be maintained in the office of the Associate Dean of Student Success and Retention. State and federal laws regarding confidentiality will be upheld.
  7. The student can appeal the final determination of the Associate Dean of Student Success and Retention. The appeal should be made, in writing, to the Dean of Student Success and Retention within 15 days of receipt of the final determination.
  8. Grand Rapids Community College encourages individuals to use the internal complaint procedure for resolution of their concerns. Individuals also have the right to file civil rights complaints with appropriate external agencies. No retaliation will be taken against a person for filing a complaint with an external agency dealing with Section 504 or ADA complaints.
  9. These rules will be construed to protect the substantive rights of interested persons, meet appropriate due process standards and assure that Grand Rapids Community College complies with the ADA, Section 504 and their implementing regulations.