Job ID 156032
Customer Service Specialist
Main Campus
Fall
Non Work-Study
Flexible; Mon & Tue 7:45am-6pm, Wed-Fri 7:45am -5pm (must be available 15-28 hrs/wk)
Preference given to students who are able to commit to at least 2 or more semesters in this position, and students with work study funds in the fall and/or winter semesters.
Provide exceptional customer service which includes: general and specific information regarding the college and the admissions/registration and testing processes. Ability to work with students of various ages, ethnic and cultural backgrounds, and experiences.
• Provide walk in customers with appropriate information for One Stop RJF Student Services process.
• Provide walk in customers with appropriate information about registration dates/processes.
• Provide walk-in service and assistance using technology.
• Comfortable using/learning new technologies and able to teach these skills to new and
returning students.
• Assist student with applying to GRCC.
• Assist students with registration. Understand GRCC registration processes.
• Assist students with filing the FAFSA, completing student loans, and paying tuition online.
• Assist students with setting up and using their Online Center and Blackboard accounts.
• General office duties and process incoming and outgoing mail.
• Answer multi-line phone system with top notch phone skills and professionalism.
• A minimum of 6 months customer service experience is preferred.
• Must be dependable, punctual, and have a good attendance record.
• Must have a positive attitude and enjoy working with people.
• Must be articulate and have a good command of the English language.
• Prior knowledge of GRCC campus and student services a plus.
• Command of basic computer, word processing and internet skills and a willingness to learn
Microsoft Office and PeopleSoft.
• Ability to function effectively with a large staff and work together as a team.
• Must be efficient and possess good organizational, problem solving and customer relations
skills.