Position Description

Description
The Office of the Registrar Student Assistant performs clerical and customer service duties to support the professional staff. This role requires professionalism, confidentiality in adherence with FERPA guidelines, and a commitment to providing high-quality service in alignment with the College’s values. The Student Assistant will demonstrate flexibility, a willingness to learn, adaptability to change, and maintain current technology skills while contributing to the efficient operation of the office.

DESCRIPTION
▪ Professionally answer phone calls and respond to emails in the Office of the Registrar inbox, addressing requests and inquiries promptly and accurately.
▪ Assist walk-in visitors seeking Office of the Registrar services, including graduation, transfer credit, program changes, and other academic processes, providing guidance and connecting them to appropriate resources.
▪ Deliver excellent customer service by offering clear and detailed information about the Office of the Registrar.
▪ Maintain knowledge of services provided by other College departments to ensure proper referral of inquiries.
▪ Process outgoing official transcripts, sort and mail documents, and perform document management, including scanning and electronic file processing.
▪ Collaborate with staff and other student assistants to support efficient office operations, particularly during peak periods.
▪ All other duties as assigned by supervisor