Ways to submit a ticket
- Email webhelp@grcc.edu.
- Include a complete description of the problem.
- Provide URL of any web related issues.
- Use the Support Portal to place a service request.
- Submitting a request through the portal guides you through questions our team will need to fulfill the request.
- Workflow (automatically generated after editing or creating a new webpage).
- Save your change(s) and a helpdesk ticket is automatically created that tells the web team what you’d like to do with the page.
Support portal
You will also find information on:·
- Web Content Edits and Development : Content development includes writing, editing and reviewing website content, and organizing it on the site to best support our institutional mission. Use this service to request assistance with developing web content.·
- Web Editor Training : Website editors have access to create and edit content for department websites. The editor role requires training to provide the basic information about the editorial process and content development tools.·
- Website Access Request : Website Access Requests allow us to grant you access to the area of the college’s website that best fits your role and position.·
- Website Technical Support : Technical support covers request for advanced development, as well as troubleshooting. Users who manage other systems can request custom integrations as well.
Other tickets
Need help creating a ticket not related to Web and Digital Strategy? Visit https://supportdesk.grcc.edu/TDClient/Home/