Position Description

Description
● Provide friendly, professional customer service to visitors, students, faculty, and staff while ensuring front-line coverage for safety and security within the facility.
● Assist students and community members from diverse backgrounds with college information and postsecondary education resources.
● Respond to incoming calls, emails, and in-person inquiries efficiently and professionally.
● Provide basic guidance on enrollment steps, including placement testing, financial aid, and registration processes.
● Support recruitment, outreach, and student success initiatives both on and off campus (e.g., Student Block Party, Orientation, commencement, success programs, and information sessions).
● Assist with the planning and execution of events, including registration, check-in, materials preparation, and room setup/breakdown for campus programs, conferences, and cultural events (e.g., Latino Youth Conference, African Male Conference, G3, etc.).
● Facilitate campus visits and tours, and assist with new student orientation as needed.
● Help students navigate campus resources and services to support a successful transition into college.
● Provide basic technology and administrative support, including password resets, document preparation, copying, and assisting with computers and printers.
● Assist faculty and staff with classroom setup and inventory of materials, as needed.
● Collaborate with departments within the Strategic Outreach division—including Admissions, Orientation, High School Partnerships, Learning Center GRPS, Adult Recruitment, and Michigan Reconnect—to support student engagement and enrollment initiatives.
● Perform other duties as assigned by the Strategic Outreach APSS or Dean.