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Computer Support Technician

The Computer Support Technician Job Training Program prepares students to achieve two certifications:

  • CompTIA A+  
  • Network + Certification

Both of these IT certifications are globally recognized and represent in-demand skills sought after by a wide array of employers.

Unlike many training programs that meet the needs of a specific market, any and all employers who use computer technology require computer support, whether the IT support is provided by a full-time employee or by a contracted managed services company.

This training is offered entirely online.

Class Length

600 hours

Days

Monday - Thursday 7:30 a.m. - 4:00 p.m.

This program is designed to address Computer Support from four perspectives:

  • Technical (Hardware, Software, Networking and Security)
  • Professionalism and employability
  • Business innovation
  • Design

Gain experience in:

  • Windows operating system
  • Linux
  • Virtual machines
  • Cloud computing services
  • Troubleshooting strategies
  • Employability skills and professionalism

Students interact regularly with local IT technicians, engineers, business owners, and recruiters via Zoom to learn from their experiences and current market expectations.

What will you learn while in training?

  • Assemble computer components based on customer requirements.
  • Install, configure, and maintain devices, PC's, and software for end-users. 
  • Understand the basics of networking and security/forensics.
  • Properly and safely troubleshoot, diagnose, resolve, and document common hardware, software and networking issues.
  • Provide appropriate customer support in a wide variety of environments and situations.
  • Understand the basics of virtualization, desktop imaging, deployment and cloud computing. 

What skills do you need to have prior to beginning training?

The student should have an interest in computers and possess their own Windows PC.

How much can you make?

Skilled entry-level wages average between $16 and $25 per hour, depending upon the company and the competency and experience of the applicant.

Training is located online.

Apply online or in person:

Tassell M-TEC
622 Godfrey SW
Grand Rapids MI 49503
(616) 234-3800
www.grcc.edu/apply

Apply Now

Testimonial

Stephan “Stevie” Paul
I feel very blessed that I was able to participate in this program for it changed my life. The class truly was one of the best experiences of my life.
Stephan Paul
Transfer