Customer Support

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The Information Technology department at GRCC understands the uncertainty that our students, faculty, and staff face as we endure the current health pandemic. To support our constituents in achieving their learning goals, the IT department has a limited number of loaner systems available to those in need. 

Student Loaners:

Summer 2020 semester:

Student laptops loaners are available to any student who is enrolled in a summer course that may not have access to a laptop or otherwise. Loaners may be requested by completing the following Google Form. After completing the form, a representative from the IT department will be in contact with you regarding your request. 

Pick-up's are located in 76 RJF (Formerly the Main Building), please call  (616) 234-4357 to have someone let you in. We ask that you have your RaiderCard ID ready for verification. 

Winter 2020 semester:

For those students who had checked out a loaner laptop for the winter semester, you may return your loaner equipment back to as soon as possible. 

Equipment may be returned between 8-12 Monday through Thursday in room 76 RJF (Formerly the Main Building), please call 234-4357 to have someone let you in. 

Staff or Faculty Loaners:

Staff and/or Faculty of GRCC may request a loaner through our Service Portal. Staff and Faculty loaners will continuously be extended until we return to working on campus. 

Our Mission

Providing information, resources and tools to the faculty, staff and students of GRCC. Our goal is to better help you, the community, understand and utilize your technology at GRCC.

For a live feed of the current status of all GRCC major IT systems, visit the GRCC IT Status page.

For a log of ongoing and past IT notifications, visit the IT Status Update blog.

For technical assistance, search our Public Knowledge Base.
To create or monitor service requests access the Customer Support Portal.

Campus Support Forms