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Customer Support

The Information Technology department understands the uncertainty that our students, faculty and staff face as we endure the current health pandemic.

To support our constituents in achieving their learning goals, the IT department has a limited number of loaner systems available to those in need. 

Student Loaners:

Loaner laptops and mobile hotspots are available to students who are enrolled in a Fall or Winter course that may not have access to a laptop or internet.

Loaners may be requested by completing the following Google Form. After completing the form, a Library staff member will be in touch with you regarding your request. Please check your GRCC email regularly for updates.

View more information on student resources provided by GRCC. If you have additional questions please contact our Library team at (616) 234-3872 or by email at

Staff or Faculty Loaners:

Temporarily, Staff and/or Faculty of GRCC may request a loaner from our Library, contact Cynthia Browne in the Library at (616) 389-4881 or by emailing Staff and Faculty loaners will continuously be extended until we return to working on campus. 

Our Mission

Providing information, resources and tools to the faculty, staff and students of GRCC. Our goal is to better help you, the community, understand and utilize your technology at GRCC.

For a live feed of the current status of all GRCC major IT systems, visit the GRCC IT Status page.

For a log of ongoing and past IT notifications, visit the IT Status Update blog.

For technical assistance, search our Public Knowledge Base.
To create or monitor service requests access the Customer Support Portal.

Campus Support Forms