Element451 Exchange Supports Campus Training and Shared Learning
Element451 and Exchange Group Element451 is a customer relationship management platform, or CRM, that helps the college manage communication and engagement with students and other audiences. GRCC employees who use Element451 now have the Element451 Exchange, a regular place to ask questions, work through problems and get more out of the college's CRM. The Exchange group meets monthly at varied times so people on different schedules can attend. It's a place to bring CRM questions, review best practices, troubleshoot and keep communication accessible to everyone who receives it. The sessions are one hour in length and they are practical and informal, but organized. Training Offerings Department-level training is also available, built around how your team actually uses the platform. Sessions cover contacts, segments, ongoing and one-time messages, and events. And if you don't know what any of these things are, training can start with an overview of the CRM. Element451 offers extensive training resources through its Help Center and User Community, where you can learn about the features and how the tool can best work for you. If you have specific training needs, aren't sure where to start or don’t know whether Element451 is the right fit at all, Ryan Nausieda is happy to answer questions. You can reach him at rnausieda@grcc.edu. The IT and Marketing and Communications teams are here to make sure Element451 is a resource people across the college use with confidence to communicate more effectively and efficiently. Upcoming Element451 Exchange Sessions Aug. 27, 3-4 p.m. Sept. 24, 3-4 p.m. Oct. 29, 3-4 p.m. Nov. 23, 2-3 p.m. Register for each session you would like to attend
